Customer Support Specialist - Printing & Technology company - Flexibility to work from home & the office You will be working for one of Australia's fastest growing Printing & Technology companies, based in beautiful Notting Hill

Advantages of the role:

Flexibility to wfh & the office

Friendly and social team environment

Amazing location in beautiful Notting Hill

Opportunities to grow your career within Sales, Technology or Operations

Full training provided

The role of the Customer Support Specialist will include:

Answer inbound customer calls, webchats and emails professionally and efficiently

Provide basic troubleshooting using the Technical User Guide and elevate to the Service Desk where required

Provide quotes to customers,



process and track orders and ensure all service delivery targets are met and exceeded

Work very closely with teams across the organisation including Sales, Service Desk, Deployment and Management

To be successful in this role, you will need:

Very strong Customer Service and Communication skills and ability to take ownership of outcomes for customers

Ability to identify basic technical issues and apply guided troubleshooting with Customers and elevate as required

Experience using webchat, E-Automate or Insight are not to have but not required

Experience working in a similar customer focused role

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📌 Customer Support Specialist (Port Phillip City)
🏢 HireCloud
📍 Port Phillip City