Join the GEODIS Team! Your Next Step Awaits!

Are you ready to embark on an exciting journey with one of the world's largest freight management and supply chain organisations? At GEODIS, we take pride in delivering integrated supply chain solutions across Sea, Air, Road, and Rail, serving customers in over 67 countries with a self-reliant network of offices and hubs.

Our purpose? To serve people by delivering their goods all around the world with innovative, sustainable and ethical logistics.

We are excited to announce an opening for a

Operations & Customer Service Executive

(or maybe 2) at our vibrant

Melbourne

office! This is a fantastic opportunity for those seeking part-time, full-time, or flexible working options. Located conveniently at

Melbourne Airport , we embrace flexible working models that allow you to balance your professional and personal life seamlessly.

Your purpose:

Maintain strong and professional communication with clients regarding shipment status, milestones, delays, and exceptions

Coordinate metropolitan and regional/rural transport movements across Australia

Resolve operational issues in a timely and professional manner

Coordinate underbond cargo deliveries and related transport requirements

Manage ad hoc quotation requests and provide commercially viable freight and transport solutions

Maintain and update customer SOPs and operational requirements

Coordinate international freight bookings across Air Freight, LCL, and FCL shipments

Manage end-to-end shipment activities including booking arrangements, shipment tracking, milestone updates, and delivery coordination

Liaise with overseas agents, shipping lines, airlines, transport providers, and internal departments to ensure smooth cargo movement

Support brokerage job management and customs clearance processes

Support cross-trade and project-based shipment activities when required

Maintain accurate shipment records and operational data within CargoWise One (CW1)





Utilise Integrated Cargo System (ICS) where required for operational and customs-related activities

Ensure invoices are accurate, timely, and compliant with customer requirements

Assist with cost control and identification of operational efficiencies to support account profitability

You'll bring:

Minimum 3 years' experience in a Cartage and Customer Service role within the freight forwarding, logistics, supply chain, or international transport industry

Strong understanding of international freight operations across Air Freight, LCL, and FCL cargo

Experience coordinating metropolitan and regional/rural transport movements

Knowledge of Australian import customs clearance procedures

Understanding of underbond cargo procedures and transport requirements

Understanding of invoicing processes, billing practices, and operational cost management preferred

Ability to manage multiple shipments, deliveries, and priorities simultaneously in a high-volume environment

CargoWise One (CW1) system experience required

Integrated Cargo System (ICS) experience preferred

Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams)

We'll provide:

Flexible Work/Hybrid Arrangements

Employee Bonus Schemes

Service Awards

Lifestyle discount and Benefits

Be a part of a reputable global organization

Professional development with long term career opportunities

Supportive and cooperative team environment

Plus much more

If you're passionate about

Cartage, Customer Service

and

Logistics

and want to be part of a energetic team that thrives on collaboration and customer success outcomes, we want to hear from you! Join us at

GEODIS

and help shape the future of logistics together.

At GEODIS, we believe that diversity and inclusion are essential components of our success. We welcome and encourage applications from people of all backgrounds and cultures (including Aboriginal and Torres Strait Islander peoples), ages, religions, abilities, gender identities and sexual orientations.

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📌 Operations & Customer Service Executive (Port Phillip City)
🏢 Geodis
📍 Port Phillip City