We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail workplace. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
Effective verbal and written communication skills. Excellent interpersonal skills
Quality customer service skills. Skilled at winning people over
Results oriented, with high drive to meet objectives and standards
Pursue goals beyond what is required or expected of them
Senses others' development needs and bolsters their abilities
Anticipates, recognizes, and meets customers' needs
Handles difficult and tense customer service situations with diplomacy and tact
Guides the performance of others while holding them accountable
Cultivate and maintain extensive informal networks
Models team qualities like respect, helpfulness, and cooperation
High attention to detail and organisational skills
The ability to work autonomously and contribute to the team
Proactive and positive approach to work and tasks
Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge
degree of experience dependent on business/Store size.
Experience in strategic planning and execution
Ability to develop financial plans and manage resources
Working knowledge of a computerised system including email, Microsoft Excel
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