Troubleshoot and resolve BAU network incidents and escalations across switching, routing, firewalls, wireless, VPNs and application-level firewall controls.

Analyse complex network issues and restore services within agreed service levels, minimising client impact and repeat incidents.

Monitor network performance and health, identifying opportunities for patching, optimisation, capacity upgrades and improved reliability.

Plan, implement and support network changes and upgrades, including firewall policies, routing, wireless deployments and infrastructure enhancements.

Manage BGP routing configurations and troubleshoot peering issues.

Monitor and maintain IPsec site-to-site VPNs, resolving encryption, authentication, connectivity and tunnel stability issues.

Ensure wireless networks provide appropriate coverage, performance and security, addressing interference, roaming and configuration issues.

Maintain accurate network documentation, including diagrams, configuration standards, operational procedures and change records.

Collaborate with internal teams and SMB clients to deliver secure, scalable and practical network solutions.

Communicate technical issues, risks and recommendations clearly to clients and internal stakeholders.

Identify and implement proactive improvements across client network environments.

Requirements

Experience working as a Network Engineer across switching, routing, firewalls, wireless and VPN technologies.

Strong knowledge of Cisco routers, Aruba switches, Fortinet, Juniper and Palo Alto firewalls.

Strong understanding of enterprise switching technologies including VLANs, Spanning Tree, HSRP/VRRP and LAG.

Experience configuring and troubleshooting firewalls, wireless controllers, access points, routing protocols and IPsec site-to-site VPNs.

Experience supporting Small and Medium Business clients,



balancing technical outcomes with practical and commercially aware solutions.

Experience planning and delivering network changes, upgrades and incident responses with strong documentation and risk management.

Understanding of voice and SIP call flow troubleshooting; Microsoft Teams, SBC and AudioCodes experience highly regarded.

Robust troubleshooting, analytical and problem-solving skills, with ability to work through complex network issues independently.

Excellent communication and interpersonal skills, explaining technical information clearly to clients and internal stakeholders.

Proactive and accountable approach, willingness to learn, develop technical knowledge and take ownership of assigned work.

Valid Vulnerable People / Working with Children Check (WWCC) and Police Check required.

Core Competencies Demonstrates expertise in troubleshooting and resolving network incidents across various technologies, including switching, routing, firewalls, and VPNs. Capable of planning and implementing network changes while maintaining strong documentation and communication with clients and stakeholders.

Highest-signal resume keywords

Network Engineering

Cisco Routers

Fortinet Firewalls

IPsec VPN Configuration

Troubleshooting Skills

ATS Optimization Keywords Hard Skills

Switching

Routing

Firewalls

Wireless Technologies

VPN Technologies

VLANs

Spanning Tree

HSRP/VRRP

LAG

Network Documentation

Soft Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Interpersonal Skills

Proactive Approach

Certifications & Qualifications

Valid Vulnerable People / Working with Children Check (WWCC)

Police Check

Industry Keywords

Network Performance

Client Solutions

Incident Response

Capacity Upgrades

Network Optimisation

Tools & Technologies

Aruba Switches

Juniper Firewalls

Palo Alto Firewalls

Wireless Controllers

Access Points

Microsoft Teams

SBC

AudioCodes

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📌 Network Engineer (Port Phillip City)
🏢 Jobtailor
📍 Port Phillip City