Administration Officer | Fertility Clinic |

Queensland Fertility Group - Townsville QLD

Make a meaningful difference in the lives of patients and families every day.

At Queensland Fertility Group (QFG), part of the Virtus Health network, we're passionate about helping people create healthy families.

Our patients trust us to support them through one of the most important and emotional journeys of their lives. As an Administration Officer, you'll be one of the first people they meet and a key part of the experience they receive throughout their treatment journey.

We're looking for a warm, organised and patient-focused qualified to join our supportive Townsville team.

Why Join Us?

Meaningful work supporting patients through important life journeys

Join a supportive and collaborative clinic team

Part-time opportunity with flexibility for the right candidate

Opportunity to work within a respected fertility healthcare service

Strong team culture where everyone supports one another

Ongoing learning and development in a specialised healthcare environment

Modern, recently refurbished clinic

About the Role

This is much more than a traditional administration role.

Working closely with nurses, scientists, specialists and fellow administrators, you will support patients from referral through to treatment while ensuring an exceptional patient experience.

Your day may include:

Welcoming and assisting patients at reception

Coordinating appointments and managing patient enquiries

Answering incoming calls

Processing specialist referrals

Preparing patient costings and quotes

Managing document scanning and records administration

Supporting fertility and gynaecology patient administration

Managing semen analysis administration processes

Maintaining accurate patient records and documentation

Supporting compliance and patient identification requirements





Assisting with clinic administration and workflow coordination

About You

We are seeking someone who genuinely enjoys helping people and takes pride in delivering exceptional customer service.

To be successful in this role, you will bring:

Previous administration, reception or customer service experience

Strong organisational and administrative skills

Excellent attention to detail

Ability to manage multiple systems and competing priorities

Confidence working within established processes and procedures

Strong communication and interpersonal skills

A calm and professional approach in busy environments

A willingness to learn and ask for support when required

Experience in healthcare, specialist practices, allied health, medical administration or similar environments will be highly regarded but is not essential.

What Will Help You Thrive?

This role will suit someone who is:

Friendly and approachable

Patient-focused and empathetic

Organised and reliable

Calm under pressure

Emotionally resilient

Process-driven and detail-oriented

Comfortable balancing front-desk and back-office responsibilities

A genuine team player

About the Team

Our Townsville clinic is known for its supportive and collaborative culture. Team members regularly help each other during busy periods, cross-train across different responsibilities and work together to provide the highest level of care for our patients. This strong team-first mindset is highly valued within the clinic.

Our Commitment to Inclusion

At Virtus, we believe our strength comes from our people and the diverse experiences they bring.

We are committed to creating an inclusive workplace where everyone feels respected, valued and supported to thrive. We welcome applications from people of all backgrounds, cultures, ages, genders, abilities and experiences.

If you require adjustments during the recruitment process, please let us know.

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📌 Administration Officer | Fertility Clinic | (Townsville)
🏢 Queensland Fertility Group
📍 Townsville