Bilingual Front Desk/Admin Assistant (Fluent in Chinese & English)

We are Auliau Education Group, a professional after-school tutoring center based in Camberwell, dedicated to helping students improve their English skills and overall academic performance. We are currently recruiting a bilingual (Chinese & English) front desk/admin assistant to join us in building a caring and excellent educational environment.

Job Responsibilities

Answer and respond to inquiries via WeChat/phone, patiently addressing questions from parents and students.

Coordinate and manage class schedules, track student attendance, and compile reports.

Handle external communications and provide basic marketing support via WeChat, email, and other channels.

Use Outlook, Excel, Google Sheets, Google Calendar, and other tools to manage data and assist with administrative tasks.

Assist with front desk reception and provide operational support to the team.

What We’re Looking For

Candidates with relevant work experience, especially in customer service or sales, are preferred.

Language Skills: Fluent in both Chinese and English (listening, speaking, reading, and writing), able to communicate effectively with parents and students.

Communication Skills: Friendly,



polite, a good listener, and able to handle inquiries with confidence.

Tech-Savvy: Proficient in using WeChat, Outlook, Excel, Google Sheets, Google Calendar, and other office tools.

Organized & Detail-Oriented: Works methodically, pays attention to detail, and excels at multitasking.

Team Player: Enjoys helping others and integrates well into a diverse, supportive work environment.

Why Join Us?

Career Growth: Gain valuable experience in the education industry.

Cultural Diversity: Work with Chinese and Australian families, understanding diverse educational needs.

Supportive Environment: A small, friendly team with mentors and colleagues to help you succeed.

Adaptable Work Arrangements: Partially remote work and flexible scheduling to balance personal life.

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- Do you have native or bilingual proficiency in any languages other than English?

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📌 Bilingual Front Desk/Admin Assistant (Fluent in Chinese & English) (Melbourne)
🏢 Auliau Education Group
📍 Melbourne