Job Description

Customer Service & Online Support Team Member

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This role will support the online division, as well as assist with general enquiries relating to stores and day-to-day operations. Your day will involve a variety of customer service and administrative tasks.

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Key responsibilities

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- Answering incoming phone calls and emails for the online division
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- Responding to general customer enquiries
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- Assisting customers with online orders and enquiries
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- Handling general enquiries relating to stores and store operations
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- Problem solving and finding solutions for customersLiaising with stores and other internal teams when required
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- Navigating internal systems to locate information and assist customers
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- Managing multiple enquiries and tasks throughout the day
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- Providing a high level of customer service at all times
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About you

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- Strong written and verbal communication skills
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- Confident speaking with customers over the phone and responding to emails
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- Good problem-solving skills and can think on their feet
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- Comfortable using computers and navigating different internal systems
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- Can multitask and stay organised in a busy environment
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- Reliable, friendly and approachable
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- Positive attitude and enjoys working as part of a team
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- Can work in a fast-paced seasonal environment
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- Previous customer service, retail, online or administration experience is preferred, but willingness to learn is valued
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About us

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Christmas World is a seasonal Christmas retailer with stores and an online business servicing customers throughout the Christmas period. Our busiest time of the year is quick-paced, fun and all about delivering a great experience for our customers.

📌 Customer Service & Online Support Team Member (New South Wales)
🏢 Global Sources
📍 New South Wales