Job Description

BX Bunka Australia, specifically Steel-Line Garage Doors is looking for a competent individual to fill the role of Customer Service Administrator on a fixed term contract form October 2026 – December 2027, working out of the Head Office based in Darra.

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Duties and responsibilities:

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- Process orders that come in via email, entering the orders into our systems accurately and efficiently.
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- Process warranty requests as they come in, ensuring all required documentation has been provided. Complete the required internal documentation and send for approval and processing of new order.
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- Process customer credit and refund requests according to internal processes and policies.
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- Act as a key account contact for one of our major customers, ensuring orders, and inquiries are answered within agreed KPI's.
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- Complete the online store (E-Store) orders daily, processing customer orders and dispatching these daily.
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- Ensure monthly stocktake is completed on all stock for online orders.
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- Answer and direct incoming phone calls, ensuring messages are accurately conveyed while maintaining confidentiality.
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- Provide assistance with job management,



material procurement, and document preparation for the wider team.
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- Ensure high accuracy in all data entry tasks.
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- Maintain organised filing systems for easy retrieval of documents.
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- Manage incoming mail and compile outgoing daily mail.
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- Attend meetings when requested and document key notes and action items.
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- Archive records according to legal and organisational requirements.
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- Stay informed and comply with company policies, procedures, and internal systems.
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- Undertake additional duties as assigned by management.
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The successful candidate will have:

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- A level of skills commensurate with 2-3 years of administration experience.
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- Strong technical and problem-solving skills and setting of priorities.
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- Demonstrated ability to exercise positive time management.
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- Excellent interpersonal skills.
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- Sound coordination and communication skills.
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- Computer skills are essential.
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Our amazing business growth demonstrates that our simple philosophy of having great people and great partners, works.

📌 Customer Service Administrator (Queensland)
🏢 Steel-Line Garage Doors
📍 Queensland