Job Description

Front Office Administrator / Customer Service

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Simmark | Electrical

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- Air Conditioning
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- Solar
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- Batteries
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- Maintenance
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Starting within the Month, Based At our Bowral Factory

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About Simmark

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Simmark is an established electrical and energy services business providing electrical, air conditioning, solar, battery and maintenance services to residential and commercial customers.

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We are looking for a friendly, organised and confident Front Office Administrator to become the first point of contact for our customers and support the day-to-day flow of enquiries into the business.

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About the Role

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You will be based out of our BOWRAL office.

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This is a customer-facing administration role, with the majority of your day focused on managing incoming phone calls and emails.

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You'll be the first person many of our customers speak with, so we're looking for someone who is professional, approachable and comfortable spending a significant part of their day on the phone.

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You'll work closely with our Scheduler / Operations Coordinator, receiving new enquiries and helping confirm appointments that have been allocated to our technicians.

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Your primary responsibilities will include:

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- Answering and managing incoming customer phone calls
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- Monitoring and responding to incoming customer emails
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- Taking details of new electrical, air conditioning, solar, battery and maintenance enquiries
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- Accurately recording customer and job information within our systems
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- Directing enquiries to the appropriate person or department when required
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- Making outbound calls to customers to confirm appointments placed into the schedule
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- Communicating appointment details and relevant information to customers
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- Following up customers where additional information is required
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- Maintaining clear and professional communication with customers
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- Supporting the Scheduler / Operations Coordinator with customer communication
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- Completing minor administrative and ad hoc office tasks as required
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While there will be some general administration involved, the bulk of this position is managing customer enquiries, phone calls and appointment communication.

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About You

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We're looking for someone who genuinely enjoys speaking with people and can provide a qualified and helpful experience from the first phone call.

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You'll ideally have:

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- Excellent phone manner and customer service skills
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- Confidence handling a high volume of incoming calls
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- Strong verbal and written communication
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- Valuable general computer and IT skills
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- Experience with email, Google Workspace or similar office platforms
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- Basic experience with CRM or job-management systems, or the ability to learn them quickly
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- Positive attention to detail when recording customer and job information
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- The ability to remain organised when managing multiple enquiries
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- A positive and practical approach to solving customer enquiries
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- The ability to work closely with schedulers, technicians and other office staff
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Previous experience within an electrical, air conditioning, construction, maintenance or trades/service business would be an advantage, but is not essential.

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More important is your ability to communicate well, stay organised and confidently manage customers over the phone.

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What We're Offering

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- Immediate start available
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- Stable position within an established trades business
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- Varied customer enquiries across electrical, air conditioning, solar, batteries and maintenance
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- A clearly defined role focused primarily on customer communication
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- Supportive office and field team environment
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- Opportunity to develop your knowledge of the electrical and air conditioning service industry
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If you're an experienced receptionist, customer service professional or administrator who enjoys being on the phone and being the first point of contact for customers, we'd like to hear from you.

📌 Front Office Administrator / Customer Service (Bowral)
🏢 Simmark
📍 Bowral