About Us

Solid Constructions Pty Ltd trades as Essential Fire Protection, a trusted provider of fire safety services across South East Queensland — and Fire Extinguishers Shop, an ecommerce business supplying fire safety equipment to households and businesses Australia-wide. We are a close-knit team committed to keeping people safe and delivering outstanding service to our clients.

The Chance

We are looking for a capable and organised administrator to join our small team on a casual, part-time basis. You’ll be an important part of the operational backbone of the business, with a varied role spanning accounts, administration, order processing, customer enquiries and general support for our field technicians and wider team.

This is a hands-on role suited to someone who thrives in a small business environment and enjoys variety in their day. You’ll need to be self-motivated, confident working independently and able to juggle multiple tasks while prioritising what needs to be done.

Strong communication skills, initiative and attention to detail are essential. We’re looking for someone who can confidently move between different responsibilities, respond to changing priorities and simply get things done.

General Administration & Team Support

- Manage service calls, technician scheduling and report processing
- Liaise with customers, suppliers and contractors to keep communication and day-to-day operations running smoothly
- Create quotations, process invoices and manage sales enquiries




- Process online orders and support ecommerce operations, ensuring orders are handled accurately and on time
- Perform account reconciliation and assist with overdue account follow-ups
- Maintain accurate records across Xero, Stripe, Uptick and our ecommerce platform
- Provide general administrative support across Essential Fire Protection and Fire Extinguishers Shop
- Provide cover for communication channels during annual and sick leave
- Support field technicians as required

What We Offer

- Part-time, ongoing position of approximately 25–30 hours per week
- Flexible hours that can work around school hours
- A supportive and collaborative team environment
- Variety across two complementary businesses
- Ongoing training and support to develop your skills in administration, systems and sales
- Gold Coast location

A cover letter is required to be considered for this position. Applications without a cover letter will not be considered.

Join a close-knit team in a varied part-time role supporting administration, customer service, accounts, scheduling and ecommerce operations across two growing businesses.

Pay: $35.00 – $40.00 per hour

Expected hours: No less than 25.0 per week

Application Question(s)

- How much notice are you required to give your current employer?

Experience:
- Customer service: 2 years (Required)

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Administration & Customer Service Coordinator (Burleigh Heads)
🏢 Essential Fire Protection
📍 Burleigh Heads