Administration / Roster Officer

Casual with view to Permanent | 15 hours per week guaranteed

Great at rostering, organised to the core? Keep reading.

Live. Love. Enjoy Life — and help our clients do the same.

Make a difference every day

We are an established home care provider supporting older people and individuals with disabilities to live safely and independently at home.

We are seeking an experienced Administration / Roster Officer to join our friendly office team.

This is a fast-paced, phone-based role that is an important part of our day-to-day operations. You will coordinate and maintain participant and Support Worker rosters, while also providing administration support to the team.

You will need to be organised, solution-focused and comfortable juggling competing priorities, responding to changes and communicating with participants, Support Workers, families and other stakeholders.

About the Role

Your responsibilities will include

- Manage Support Worker rosters, taking into account participant requirements and staff availability
- Ensure Support Worker rosters comply with the SCHADS Award
- Monitor and adjust rosters in response to changing participant needs, staff availability and leave requests, including all required follow-up
- Respond to service-related emails in a timely manner
- Work with the Office Manager and team to resolve rostering issues and concerns promptly
- Manage brokerage participants, including onboarding and shift allocation

Administration

- Provide administrative support to the Office Manager and management team
- Coordinate day-to-day administration and reception activities
- Respond to and triage phone calls and emails
- Maintain positive relationships with participants, Support Workers and other internal and external stakeholders




- Maintain office systems, databases and participant records
- File and archive documents as required
- Assist with other tasks as directed by the Office Manager or Management team

What You'll Need

- Administration experience
- Previous rostering experience is advantageous
- Experience in aged care and/or disability services is desirable
- Microsoft Office skills are essential
- Experience using rostering and/or client management systems
- Robust organisational and time-management skills
- Excellent communication and interpersonal skills
- High attention to detail and excellent written communication skills
- Ability to manage competing priorities and work effectively under pressure
- A proactive, solution-focused approach
- Excellent customer service skills
- Ability to work independently and as part of a small team
- Flexibility to provide additional cover when another team member is on leave across Monday–Friday

Hours & Ongoing Employment

- 15 hours per week guaranteed
- Casual position with a view to permanent
- Monday–Friday office hours
- The successful applicant must be willing to assist with additional days when team members are on annual or sick leave

This is an ongoing position, not a short-term role. We are looking for someone who is genuinely interested in staying with us and becoming part of our team.

Why Join Us?





- Casual role with a view to long-term permanency
- Guaranteed 15 hours per week
- Free on-site parking
- Supportive and approachable management team
- A workplace where you're known, appreciated and respected
- Employee Assistance Program (EAP)
- Peer Support Group meetings
- Opportunity to expand your skills across rostering and administration
- Meaningful work where your contribution truly matters

Requirements The successful applicant must have:

- NDIS Worker Screening Clearance
- Working with Children Check
- Police Check issued within the previous 12 months
- COVID-19 vaccination – minimum 3 doses

Inclusive Employer

We value diversity and welcome applications from people of all cultural backgrounds, ages, abilities and lived experiences.

Only applicants who are genuinely interested in an ongoing role and meet the requirements of the position should apply.

Apply Now

Please email your resume and cover letter to [email protected]

Pay: $33.71 – $38.89 per hour

Application Question(s)

- Have you previously worked in aged care, disability support, healthcare, or community services? If so, please provide details.
- This role requires frequent phone and email communication with clients and support workers. Are you comfortable handling high-volume communication?
- How would you rate your ability to use Microsoft Outlook and SharePoint?

Highly confident – I use both regularly

Confident – I have used both but not recently

Basic knowledge

No experience

- Are you looking for an ongoing position rather than short-term or temporary employment?

Experience:
- aged/disability care rostering : 1 year (Required)

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Administration/Roster Officer (Bayswater)
🏢 Sabine's Home Care Services
📍 Bayswater