Our Client Our client is a major NSW Government-owned utility responsible for essential infrastructure and services across Greater Sydney.

The organisation is undertaking a significant long-term infrastructure investment program spanning major asset upgrades, network renewal, growth infrastructure and operational improvement.

This is an opportunity to work within a large, complex delivery environment where your analysis will help improve how major infrastructure programs, delivery partners and operational processes work together.

About The Role We are seeking two experienced Business Analysts to support project and operational improvement initiatives within a major infrastructure delivery environment.

You will investigate how current processes, contractual arrangements, stakeholder interfaces and delivery models operate in practice.

The focus is on getting into the detail, identifying what is slowing delivery down and turning complex findings into practical recommendations for senior stakeholders.

This role will suit a hands-on Business Analyst who is confident facilitating workshops, mapping processes, conducting gap and root cause analysis and working across complex stakeholder groups.

Position: Business Analyst x 2

Rate: $800-$900 per day + super

Location: Parramatta and other Sydney sites as required

Working Arrangement: 3 days office | 2 days WFH

Start: ASAP, subject to checks

Contract: Until 29 January 2027

Extension: Possible

Hours: 40 hours per week

Checks: Police check and 2 references

Key Responsibilities

Analyse current operational and project delivery processes to identify gaps, duplication, bottlenecks and improvement opportunities

Gather qualitative and quantitative information from stakeholders, documentation and operational data

Lead discovery sessions, workshops and stakeholder interviews

Map current-state and future-state processes, workflows and stakeholder interfaces





Perform gap analysis and root cause analysis across complex delivery environments

Define and document business requirements, process requirements and improvement opportunities

Review delivery models and contractual obligations to understand responsibilities, dependencies and performance issues

Clarify roles, responsibilities, hand-offs and accountabilities across internal and external stakeholders

Assess governance arrangements and identify areas of unnecessary complexity or role ambiguity

Translate complex analysis into practical, evidence-based recommendations

Develop process maps, requirements documentation, reports and decision-support materials

Work closely with project teams, operational stakeholders, subject matter experts and delivery partners

Facilitate agreement on proposed process improvements and future ways of working

Support solution evaluation, implementation planning and business readiness activities

Track actions, risks, dependencies and agreed outcomes arising from analysis

Prepare concise executive reports, presentations and recommendations for senior stakeholders

About You You are an experienced Business Analyst who can quickly understand complex operating environments and confidently engage stakeholders from frontline teams through to senior leadership.

You Will Ideally Bring

5-7+ years of Business Analyst or Senior Business Analyst experience

Strong experience in process analysis, gap analysis and process improvement

Proven current-state and future-state process mapping capability





Experience working across complex project or operational delivery environments

Strong workshop facilitation, discovery and requirements elicitation skills

Demonstrated stakeholder management experience, including senior stakeholders

Strong analytical, problem-solving and root cause analysis capabilityExperience identifying process duplication, bottlenecks, governance issues and unclear accountabilities

Ability to convert complex information into transparent recommendations and actions

Strong executive report writing and presentation skills

Experience reviewing contractual obligations, commercial interfaces or delivery models

Confidence working autonomously across multiple stakeholder groups

Experience within utilities, construction, infrastructure or major capital projects will be highly regarded

Exposure to alliance contracting, NEC contracts or major infrastructure delivery models will be highly regarded

BPMN, Lean, Six Sigma or similar process improvement knowledge will be advantageous

Relevant tertiary qualifications or business analysis certification such as IIBA will be advantageous

Permanent residency, Australian citizenship or a valid long-term Australian work visa with unrestricted working rights

Ability to complete required police and reference checks

As a mandatory requirement for this contract role, applicants are kindly asked to complete a compliance check and upload their work rights verification at www.charterdiligence.com.au/portal. Incomplete submissions may not be considered. If you have any questions or need assistance with the process, please don’t hesitate to contact our team—we’re here to help.

Charter Diligence is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us and be part of a team that is shaping the future of the industry.

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📌 Business Analyst x 2 | NSW Government (Sydney)
🏢 Charter Diligence
📍 Sydney