Job Description

Phoenix Source and Select – Sydney Western Suburbs NSW

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Customer Service Representative

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West Sydney | Full-Time | Immediate Start
n Are you passionate about delivering exceptional customer service and looking to join a supportive, family-owned Australian business?
n Our client is a well-established supplier of safety equipment, workwear, and footwear, and they are seeking an enthusiastic Customer Service Representative to join their close-knit team. This is a fantastic opportunity to secure a permanent, full-time position with an immediate start in a collaborative and friendly workplace.

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Working Hours: Monday to Friday, 8:00am - 4:30pm

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About the Role

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As the first point of contact for customers, you will play a key role in delivering outstanding service while supporting the day-to-day operations of the business. You will assist customers with enquiries, process orders, prepare quotes, and ensure every interaction is handled professionally and efficiently.

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Key Responsibilities

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- Provide exceptional customer service via phone, email, and face-to-face interactions.
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- Respond to customer enquiries and provide accurate product information.
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- Process customer orders, quotations, returns, and invoices.
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- Resolve customer enquiries and complaints in a timely manner, escalating where required.
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- Maintain accurate customer records using internal systems.
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- Liaise with internal departments to ensure customer expectations are exceeded.
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- Follow up on outstanding customer requests and enquiries.
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- Provide general administrative support to the wider team.
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About You

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- You must have experience in PPE, safety equipment or the workwear industry
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- Previous experience in a customer service, administration, or office support role.
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- Excellent verbal and written communication skills.
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- A professional and customer-focused approach.
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- Strong organisational skills with excellent attention to detail.
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- The ability to prioritise tasks and work effectively in a fast-paced environment.
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- Intermediate Microsoft Office skills.
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- Experience using CRM or ERP systems (highly regarded).
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- A positive attitude and the ability to work both independently and within a team.
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What's on Offer

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- Immediate start with a permanent, full-time position.
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- Monday to Friday role offering excellent work-life balance.
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- Join a supportive and close-knit team within a respected Australian-owned family business.
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- Ongoing training and career development opportunities.
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- Stable long-term employment with opportunities for growth.
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- Competitive salary package.
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If you're a motivated customer service qualified looking to join a company that values its employees and provides genuine career opportunities, we'd love to hear from you.

📌 Customer Service Officer (New South Wales)
🏢 Phoenix Source & Select
📍 New South Wales