What You'll Do:

You will act as the front-line experience specialist for our premium customers, ensuring a seamless, personalised rental experience from rental to return.

Explicit communication and coordination with the customer for vehicle pick-up and drop-off whilst addressing all customer inquiries, requests and concerns in a timely manner. You will also confirm all rental verification is accurate and complete, inspect the rental vehicle and assist with the customer's luggage.

Perks You'll Get:

- Competitive hourly rate + loadings + performance bonuses
- Wellbeing program including life insurance, discounted health cover & superannuation options
- Access to Perkbox - discounts on retail, fitness, cinema, and more
- Employee discounts on car rentals across Avis Budget Group
- 24/7 Mental Health Support via Employee Assistance Program (EAP)
- Comprehensive training to help you succeed and grow

What We're Looking For:

- A full and valid Australian driver's licence
- Availability to work a rotating roster (including weekends, evenings, and public holidays)
- At least 1 year's experience in customer service, retail or hospitality




- Strong customer service and interpersonal skills and takes pride in delivering exceptional service and creating memorable customer experiences.
- Ability to work in a fast-paced environment while delivering exceptional service.
- Comfortable using computer systems to manage bookings and rental information.
- Excellent written and verbal communication skills
- Strong attention to detail and ability to follow procedures

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Melbourne Airport

Victoria

Australia

#J-18808-Ljbffr

📌 Concierge / Customer Service Specialist (Full-Time) (Melbourne)
🏢 Avisbudget
📍 Melbourne