Job Description

Social Media Content & Customer Experience Coordinator

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We're looking for a motivated and energetic Junior Office Assistant to join a growing mortgage broking business based in Ormeau.

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This is a great opportunity for someone who is early in their career and wants more than just an administration role. You'll join a small, supportive and family-focused team, learn the mortgage broking industry from the ground up and have the opportunity to develop into a Mortgage Broker over time.

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You don't need previous experience in mortgages or finance. We're much more interested in your personality, communication skills, confidence and willingness to learn.

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This is an opportunity to get your foot in the door of the mortgage broking industry without needing previous finance experience.

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You'll receive hands‐on training, learn directly within a successful mortgage broking environment and have a clear development pathway towards becoming a Mortgage Broker.

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You'll also be joining a small team where culture matters. The business has a strong family‐first approach and is looking for someone who wants to become part of the team and grow alongside the business.

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The office is based in Ormeau, Queensland.

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Salary: Up to $60,000 + super, depending on experience.

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150-character summary:

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Key selling points:

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About the role

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We're looking for a motivated and energetic Junior Office Assistant to join a growing mortgage broking business based in Ormeau.

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This is a great opportunity for someone who is early in their career and wants more than just an administration role. You'll join a small, supportive and family-focused team,



learn the mortgage broking industry from the ground up and have the opportunity to develop into a Mortgage Broker over time.

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You don't need previous experience in mortgages or finance. We're much more interested in your personality, communication skills, confidence and willingness to learn.

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Why join?

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This is an opportunity to get your foot in the door of the mortgage broking industry without needing previous finance experience.

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You'll receive hands‐on training, learn directly within a successful mortgage broking environment and have a clear development pathway towards becoming a Mortgage Broker.

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You'll also be joining a small team where culture matters. The business has a strong family‐first approach and is looking for someone who wants to become part of the team and grow alongside the business.

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The office is based in Ormeau, Queensland.

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Salary: Up to $60,000 + super, depending on experience.

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What you'll be doing

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This is a varied role where no two days will look exactly the same. You'll be involved in:

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- Providing general administration and office support
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- Answering phones and communicating with clients
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- Data entry and keeping client information and systems up to date
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- Following up leads and helping generate appointments
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- Supporting the mortgage broker with day-to-day client management
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- Creating and posting social media content across TikTok, Instagram and other platforms
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- Learning the mortgage broking process and developing your knowledge of the industry
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- Building your confidence in client communication, sales and lead generation
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What we're looking for

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We're open to candidates from a range of backgrounds. You may have experience in administration, retail, hospitality, customer service, sales or another people‐focused environment.

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Most importantly, you'll be someone who:

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- Is confident and comfortable speaking with people
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- Has solid communication and interpersonal skills
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- Brings energy and personality to the workplace
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- Is resilient and able to remain calm when dealing with challenging situations
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- Is organised and willing to take ownership of tasks
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- Is comfortable learning new systems and technology
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- Has an interest in social media and creating content
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- Is keen to build a genuine career rather than simply looking for their next job
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- Wants to learn, develop and eventually progress into mortgage broking
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You'll also need to be comfortable dealing with a mature client base and having professional conversations with clients who may be stressed or under pressure. The ability to confidently manage a conversation and build trust will be important.

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📌 Social Media Content & Customer Experience Coordinator (City of Gold Coast)
🏢 Loan Market
📍 City of Gold Coast