Job Description

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- Located in the CBD, 2 minutes from public transport
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- Hybrid working model - 3 days office / 2 days WFH
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- 12 months fixed term contract
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About the role:

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We are looking for an experienced Portfolio Operations Lead to join a leading global technology organisation and oversee its South Pacific Professional Services portfolio. This is a hands-on contract role focused on portfolio governance, delivery performance and resolving issues across complex customer engagements before they require executive escalation.

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Key responsibilities:

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- Lead weekly project health reviews across multiple professional and managed services engagements.
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- Identify at-risk projects and put clear recovery plans in place.
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- Take ownership of complex customer issues and project remediation activities.
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- Maintain visibility across delivery risks, actions, dependencies and financial exposure.
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- Work closely with onshore and offshore delivery leads on resource demand and workforce planning.
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- Partner with PMO, Sales and Customer Success teams to improve portfolio performance.
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- Prepare reporting for weekly operational reviews,



monthly leadership meetings and quarterly business reviews.
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- Drive accountability across delivery teams and ensure actions are followed through.
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About you:

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- 15+ years' experience across IT, qualified services or managed services.
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- Strong experience managing large and complex service delivery portfolios.
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- A proven background in recovering troubled projects and managing customer escalations.
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- Strong commercial and financial skills, including forecasting and financial governance.
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- Confident working with executive stakeholders and senior customer contacts.
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- Experience leading geographically dispersed onshore and offshore teams.
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- A background in infrastructure services or systems integration environments.
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- ITIL, PMP, PRINCE2 or similar qualifications would be highly regarded.
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Whats in it for you:

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- Located in the CBD, 2 minutes from public transport
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- Hybrid working model - 3 days office / 2 days WFH
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- 12 months fixed term contract
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📌 Professional Services Portfolio Operations Lead (Victoria)
🏢 Talent
📍 Victoria