Additional Information Job Number

26118237

Job Category

Rooms & Guest Services Operations

Location

11 Hickson Road, Sydney, New South Wales, Australia, 2000 VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Job Summary At Pier One Sydney Harbour, every guest interaction is an opportunity to create a lasting moment. We’re looking for a

Guest Services Manager

who’s warm, confident, and passionate about delivering exceptional hospitality. If you thrive in dynamic environments and love being at the heart of guest experiences, this is your moment.

About The Role As

Guest Services Manager , you’ll be the face of the property leading daily operations, resolving guest concerns, and ensuring every interaction reflects our commitment to excellence. You’ll manage lobby flow, support front desk operations, and act as a key liaison between guests and departments. Your leadership will shape the guest journey from arrival to departure.

Key Responsibilities

Lead and inspire the front office and guest services team

Resolve guest issues with empathy, urgency, and professionalism

Maintain high visibility in public areas during peak times

Collaborate across departments to ensure seamless operations

Monitor service standards and coach team members for continuous improvement

Support payroll, scheduling, and administrative processes

Implement guest recognition programs and service recovery plans

Conduct training and support team development

Uphold property policies and ensure fair, consistent application

Assist with front desk duties during high-demand periods

Respond to emergencies and follow safety protocols

About You

Experience in guest services, front desk, or hospitality operations

Robust leadership and communication skills

Calm under pressure with a solutions-focused mindset

Passionate about creating memorable guest experiences





Flexible availability including weekends and holidays

Familiar with hotel systems, budgets, and service standards

NSW RSA certification and full working rights in Australia

Why You’ll Love It Here

Be part of a team that values individuality and service excellence

Enjoy complimentary meals, coffee, and uniform care

Access exclusive hotel and travel discounts for you and your loved ones

Grow your career with world-class training and development programs

Thrive in a supportive, inclusive workplace culture

Participate in our Employee Assistance Program and referral incentive

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.

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📌 Guest Services Manager (Sydney)
🏢 Autograph Collection
📍 Sydney