Oakvale Wildlife Park is a family-run, 100% Australian-owned wildlife park set on 25 acres in Salt Ash, Port Stephens. For over 47 years we've cared for native and exotic animals, from koalas and kangaroos to red pandas. Animal welfare, conservation and unforgettable guest experiences are at the heart of everything we do.

Love leading people, creating great guest experiences and working somewhere a little wild?

We're looking for an energetic, hands-on Front of House Manager to lead our Café and Front of House operations.

This isn't your typical management role. You'll lead a team, keep the café and gift shop running smoothly, look after guests, manage stock and suppliers, solve problems and jump in wherever you're needed – all while working in one of the most unique workplaces in Port Stephens.

What you'll do:

Lead, roster, mentor and support the Front of House team, including recruitment and performance reviews

Keep the café running smoothly, efficiently and to an exceptional standard

Deliver outstanding customer service across admissions, enquiries, complaints, catering and birthday bookings

Oversee food preparation, coffee service, presentation and food safety

Manage the gift shop, including sales, merchandising, stocktakes and ordering

Handle POS, cash, refunds and account reconciliation

Manage purchasing, stock and incoming deliveries across the café, gift shop and amenities

Work closely with management and the team to deliver daily goals, events, school holidays and busy periods

Maintain high standards of cleanliness and presentation across the café, gift shop, office and designated park areas

Identify ways to improve systems and processes and help turn good ideas into practical solutions

Maintain a safe workplace and ensure NSW food safety and WHS standards are followed





Be a positive role model who leads by example every day

What’s in it for you:

Adaptable employment options

- full time or part-time, depending on the right applicant

Be part of a growing business

- join an energetic, passionate team in one of Port Stephens' most unique workplaces

Family & friends perks

- enjoy admission tickets to Oakvale Wildlife Park

Employee wellbeing support

- access to the Acacia Employee Assistance Program (EAP)

A workplace like no other

- swap the traditional office for a wildlife park and spend your days surrounded by animals, families and unforgettable experiences

What we're looking for:

Previous hospitality, retail, customer service or leadership experience

A natural leader who enjoys bringing out the best in people

Someone who genuinely enjoys helping people and creating great experiences

Excellent communication, organisation and time management skills

Confidence handling customers, complaints and busy service periods

Experience with POS, cash handling, stock control and ordering

A hands-on attitude - you're not afraid to roll up your sleeves and get stuck in

Strong attention to detail and a practical approach to problem solving

Pride in presentation, cleanliness and professionalism

The ability to work independently while being a strong team player

Flexibility to work weekends, school holidays and busy periods

A genuine passion for what Oakvale stands for and the experience we create for our guests

Due to an expected high volume of applications, only successful applicants will be contacted.

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📌 Front of House Manager (Salt Ash)
🏢 Oakvale Wildlife Park
📍 Salt Ash