Job Description

The NDIS Compliance & Change Lead plays a lead role in organisational change initiatives, service transition projects and the implementation of current service delivery models. The position is responsible for participant transition planning, stakeholder consultation, compliance systems, service documentation, audit readiness and continuous improvement initiatives associated with organisational sustainability and NDIS reforms.

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Key responsibilities

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Lead implementation of approved service improvements, organisational change projects and participant transition activities

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Coordinate stakeholder consultation with participants, families, carers, support coordinators and plan managers

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Develop implementation plans, communication strategies and supporting documentation

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Monitor project risks, participant outcomes and compliance requirements throughout implementation

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Ensure services operate in accordance with organisational policies, legislative requirements and NDIS Practice Standards

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Monitor compliance activities, coordinate audit preparation and implement approved quality improvement initiatives

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Review and maintain Service Agreements, Schedules of Support, participant records and program documentation

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Develop, implement and maintain operational systems,



procedures and documentation that support service quality, consistency and operational efficiency

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Develop and maintain positive relationships with participants, families, carers, customers, contractors and other stakeholders

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Monitor NDIS funding arrangements, claiming practices and documentation requirements to support organisational compliance

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About you

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Demonstrated experience managing NDIS compliance, audits and quality systems

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Experience developing and maintaining Service Agreements, Schedules of Support and participant documentation

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Proven ability to lead service transitions, organisational change and implementation projects

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Experience consulting and engaging with participants, families, carers and other stakeholders

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Demonstrated ability to coordinate sustainability, compliance and continuous improvement initiatives

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Strong understanding of NDIS Practice Standards, funding requirements and documentation obligations

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Strong project management, communication and stakeholder engagement skills

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Ability to develop and maintain policies, procedures, documentation and quality frameworks that support organisational compliance and service improvement

📌 NDIS Compliance & Change Lead (Central Coast Council)
🏢 Lasercraft Australia
📍 Central Coast Council