Are you an experienced fundraiser who understands that great fundraising starts with a great supporter experience?

At Ronald McDonald House Victoria & Tasmania, we’re looking for a

Fundraising Lead

to play a key role in strengthening our individual giving, regular giving and supporter engagement activity.

This is a hands-on role focused on

supporter stewardship, fundraising appeals, regular giving, retention and supporter communications

— ensuring the people who support our Mission feel valued, informed and genuinely connected to the difference they help make.

Full-Time | North Fitzroy | Hybrid working

Who are we? Ronald McDonald House Victoria & Tasmania supports families with seriously ill children, providing accommodation, programs and support when they need it most.

For nearly 40 years, we’ve been keeping families close to their child’s care — and that work is only possible because of the generosity and commitment of our supporters, partners and community.

Your impact: Reporting to the

Supporter Experience & Digital Manager , you’ll help deliver a meaningful and consistent experience across individual and regular giving.

You’ll focus on:

Strengthening supporter stewardship and engagement

Coordinating individual giving appeals and campaigns

Supporting the day-to-day delivery and growth of our regular giving program

Improving supporter retention, loyalty and reactivation

Using supporter data and insights to improve fundraising activity

Building genuine relationships with supporters and families

This role is about more than delivering fundraising activity — it’s about creating thoughtful supporter journeys that build trust, loyalty and long-term connection.

What you’ll be doing: Supporter Experience & Stewardship

Deliver supporter acknowledgement and stewardship activity across individual giving

Coordinate personalised supporter touchpoints including thank you calls, written acknowledgements and impact updates

Manage inbound supporter enquiries across phone and email with warmth and professionalism

Map and maintain supporter journeys, identifying opportunities to strengthen engagement

Gather supporter feedback and use it to improve the supporter experience

Work sensitively with families to develop stories for fundraising and stewardship communications

Individual Giving, Campaigns & Retention

Coordinate fundraising appeals end-to-end, including briefing, segmentation, scheduling, delivery and analysis

Support direct mail and telephone fundraising activity

Manage the day-to-day delivery of the regular giving program

Deliver retention and growth initiatives including upgrades, reactivation, loyalty recognition and attrition mitigation

Monitor fundraising performance and identify trends, risks and opportunities

Coordinate campaign and supporter communications across individual giving programs





Work with fundraising agencies and suppliers to deliver activity to scope and timeframe

Supporter Data, Insights & Reporting

Maintain accurate supporter records and engagement information in Salesforce

Build and manage supporter audiences and campaign segmentation

Monitor campaign and supporter data to identify trends and opportunities

Contribute insights to monthly fundraising reporting

Support strong data quality across supporter records

Use campaign results and supporter insights to continuously improve fundraising activity

Collaboration & Integrated Fundraising

Work closely with the Supporter Experience & Digital Manager, Marketing Lead, Data Specialist and broader Fundraising & Marketing team

Bring a supporter-first perspective to major fundraising campaigns

Provide supporter insights and recommendations to inform campaign planning

Work effectively with agencies, suppliers and external partners

Contribute fundraising expertise to cross-functional projects and organisational initiatives

Help ensure fundraising activity is coordinated, consistent and focused on the supporter experience

Who are you? You’re an experienced fundraiser who understands both the relationship and operational sides of individual giving.

You bring:

5+ years’ experience

in fundraising, supporter engagement or a related field

Demonstrated experience in donor stewardship, individual giving and supporter engagement

Experience managing or supporting regular giving, retention and upgrade activity

Experience working with CRM systems for supporter management, segmentation and reporting

Strong relationship management and supporter service skills

Excellent written, verbal and interpersonal communication

Confidence interpreting supporter and campaign data to identify opportunities

Strong attention to detail and commitment to data accuracy

The emotional intelligence and judgement to engage sensitively with families and supporters

A proactive, organised and collaborative approach

A tertiary qualification in

Fundraising, Marketing, Communications, Business or a related discipline , or equivalent skilled experience, is required.

Experience in the not-for-profit or community sector, Salesforce, direct mail or telephone fundraising is valued, but not essential.

Be part of a purpose-driven organisation supporting families when they need it most

Play a key role in strengthening individual giving and supporter engagement





Build meaningful relationships with supporters who care deeply about our Mission

Work across appeals, regular giving, stewardship, retention and supporter journeys

Join a collaborative and values-led Fundraising & Marketing team

Access salary packaging and wellbeing benefits

Help shape a supporter experience that creates stronger, longer-term connection and impact

Ready to apply? We’d love to hear from you.

Please submit your CV and a short cover letter outlining:

Your experience in individual giving, fundraising or supporter engagement

Your experience delivering appeals, regular giving or donor stewardship activity

An example of how you’ve used supporter insights, data or feedback to improve fundraising outcomes

For further information or a copy of the Success Profile, please contact

***********@ronaldmcdonaldhouse.org.au .

Please note, applications without a cover letter that fail to address the above criteria will not be progressed.

We will start shortlisting and commencing the interview process as applications are received. The selection process will be progressed before the closing date, so to avoid disappointment, please submit your application as soon as possible.

Reasonable Adjustments We recognise that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and put your skills forward for consideration. If we can make some adjustments to the recruitment process to better enable you to shine, then please contact***********@ronaldmcdonaldhouse.org.auand let us know.

Our Recruitment Commitment We are deeply committed to fostering an inclusive culture that values, promotes, and benefits from diversity. We believe that embracing and celebrating our differences enhances our workplace. Our unwavering dedication to workplace equality drives us forward. We welcome applications from individuals of diverse backgrounds, including Aboriginal and Torres Strait Islander communities. Our recruitment process prioritises essential job requirements, knowledge, skills and experience and is consistently fair to all applications.

We keep children and young people safe in our spaces and do not tolerate any kind of abuse. Our team, including employees and volunteers, must meet high standards to ensure they prevent and report abuse. We ensure all children and young people have a safe space where we listen to them and empower them. Every day, we aim to make children and young people feel valued, protected, and heard. All roles are subject to compliance and reference checks and are subject to relevant state/territory legislation.

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