Company Description PARKROYAL Darling Harbour, Sydney is a harbour-side hotel located on the city side of Darling Harbour, placing guests close to Sydney’s major sights, shopping, and dining districts. The hotel is within walking distance of Sydney Town Hall, Cockle Bay Wharf, Darling Quarter, Chinatown, and offers easy access to the Sydney Opera House, The Rocks, Sydney Harbour Bridge, and Barangaroo. With 340 stylish rooms and suites featuring up-to-date amenities, enhanced security, and Club Rooms offering lounge access with breakfast and evening refreshments, the property caters to both business and leisure travelers.

Guests also enjoy ABODE Bistro & Bar for award-winning dining, a state-of-the-art gym, complimentary Wi-Fi, and extensive event facilities spanning 1,100 square metres across seven meeting rooms, providing versatile spaces for meetings and events.

Role Description The Assistant Night Manager is a full-time, in office role based at PARKROYAL Darling Harbour in Sydney, NSW. This position supports the Night Manager in overseeing overnight hotel operations, ensuring a smooth guest experience and maintaining high service standards. Day-to-day responsibilities include supervising night shift team members, managing front office and guest services, handling late check-ins and early departures, and resolving guest queries or issues promptly and professionally.

The role also involves monitoring safety and security procedures, overseeing cash handling and night audit processes, and coordinating with other departments to ensure rooms, public areas,



and facilities are prepared for the following day.

The Assistant Night

Manager is expected to lead by example, uphold brand standards, and contribute to a positive and inclusive work workplace.

Qualifications

- Experience in hotel front office or night operations, with the ability to manage check-in/check-out, reservations, and guest services effectively.
- Strong leadership and people management skills, including supervising teams, delegating tasks, and supporting staff performance and development.
- Excellent customer service and communication skills, with the ability to handle guest feedback, resolve conflicts, and build positive guest relationships.
- Sound understanding of hotel safety, security, and emergency procedures, and the ability to respond calmly and efficiently to incidents.
- Proficiency in hotel property management systems and basic computer skills, including MS Office and email communication.
- Solid numerical and organizational skills, with experience in cash handling, night audit, and reporting considered an advantage.
- Ability to work overnight shifts, including weekends and public holidays, and maintain reliability and professionalism during night hours.
- Previous experience in a similar role and a background in hospitality or hotel management; relevant qualifications or certifications are highly regarded.
- Demonstrated commitment to inclusive, respectful workplace practices and the ability to work effectively with a diverse team and guest

📌 Assistant Night Manager (Sydney)
🏢 PARKROYAL Darling Harbour, Sydney
📍 Sydney