Job Description

Projects & Service Coordinator - Industrial Dust & Fume Extraction

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We are an established industrial dust and fume extraction company specialising in the supply and installation of dust extraction systems for joineries and manufacturing businesses.

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Due to continued growth, we are looking for an organised, proactive and customer-focused Projects & Service Coordinator to take ownership of our installation projects from sales handover through to completion.

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This is a varied role combining project coordination, customer management, site visits, installer supervision, scheduling and purchasing.

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You will become the main point of contact for our customers once a project has been handed over from our sales team, ensuring each installation is properly planned, resourced and delivered.

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The Role

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Working closely with our sales team and two installation technicians, you will be responsible for coordinating the day-to-day delivery of our installation projects.

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Your responsibilities will include:

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- Receive new projects from the sales team and take ownership through to completion
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- Contact customers following project handover and become their primary point of contact
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- Attend customer sites to review upcoming installations and confirm site requirements
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- Plan and schedule installation works
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- Coordinate the daily and weekly workload of our two installation technicians
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- Ensure installers understand the scope of works and expectations for each job
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- Monitor project progress and ensure works remain on schedule
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- Order ducting, components, equipment, consumables and other materials required for installations
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- Ensure materials,



equipment and access requirements are organised prior to installation
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- Coordinate equipment hire, deliveries and subcontractors where required
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- Maintain regular communication with customers before, during and after installation
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- Proactively manage customer expectations and keep customers informed of project progress
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- Identify potential issues before they impact the installation schedule
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- Assist with variations and changes to project requirements
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- Coordinate completion, commissioning and outstanding project items
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- Escalate significant technical or commercial matters to management when requiredAssist with the coordination of service and maintenance work
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About You

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We are looking for someone who enjoys taking responsibility and getting things organised.

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You will need to be comfortable dealing with customers, tradespeople and suppliers while managing multiple jobs at different stages.

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Ideally, you will have:

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- Previous experience in project coordination, service coordination, construction, mechanical services, HVAC, electrical, industrial equipment or a similar field
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- Strong organisational and scheduling skills
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- The confidence to manage and coordinate installation technicians
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- Good practical and mechanical understanding
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- The ability to read and understand job scopes, drawings and technical information
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- Experience ordering materials and dealing with suppliers
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- Strong problem-solving skills
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- The ability to prioritise multiple projects and changing requirements
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- Good computer and general administration skills
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- Experience specifically within dust extraction or fume extraction would be highly regarded but is not essential.
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- Experience within HVAC, mechanical services, electrical contracting, compressed air, industrial equipment, manufacturing or commercial construction would also be highly regarded.
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What We're Looking For

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This role will suit someone who doesn't want to simply sit behind a desk.

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You will regularly communicate with customers, visit manufacturing sites, work with our installers and suppliers, and take responsibility for making sure projects happen as planned.

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We want someone who is proactive rather than reactive - someone who will identify what needs to happen next and organise it without needing to be constantly directed.

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Most importantly, we're looking for someone who can own the project once it has been handed over by sales and provide our customers with a professional, reliable point of contact throughout their installation.

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What We Offer

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- $85,000 - $95,000 + super, depending on experience
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- Company vehicle or vehicle allowance
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- Company-paid tolls for work travel
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- Diverse role combining office, customer and site-based work
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- Opportunity to work within a specialised industrial industry
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- Autonomy and responsibility for your own projects
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- Support from an experienced sales and management team
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- Opportunity for the position to grow as the business continues to expand
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📌 Projects & Service Coordinator - Industrial Dust & Fume Extraction (Queensland)
🏢 Airtight Solutions
📍 Queensland