Job Description

Experienced Rosterer/Scheduler (EMPLOYEE LIAISON SCHEDULER)

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Ethnic Communities Council of Queensland – Indooroopilly QLD

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Ready to be the heartbeat of our workforce?

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Diversicare is looking for a sharp experienced preferably in the aged care/disability sector, people-focused Rosterer/Scheduler to become the go-to person for workforce scheduling and staff coordination across our Community Aged Care service. If you thrive on organised chaos, love problem-solving on the fly, and genuinely enjoy building relationships with staff, this role is for you.

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As our Employee Liaison Scheduler, you'll be the central link between our workforce and the clients they support — keeping rosters running smoothly, staff informed and engaged, and operations on track.

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Ready to be the heartbeat of our workforce?

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Diversicare is looking for a sharp experienced preferably in the aged care/disability sector, people-focused Rosterer/Scheduler to become the go-to person for workforce scheduling and staff coordination across our Community Aged Care service. If you thrive on organised chaos, love problem-solving on the fly, and genuinely enjoy building relationships with staff, this role is for you.

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As our Employee Liaison Scheduler, you'll be the central link between our workforce and the clients they support — keeping rosters running smoothly, staff informed and engaged, and operations on track.

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What You'll Own

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Employee Liaison & Support

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- Be the first point of contact for staff on availability, rostering and shift questions
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- Keep employee records accurate and current — availability, qualifications and leave
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- Support new starters through the rostering side of onboarding
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- Proactively communicate roster changes, updates and shift opportunities
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Rostering & Coordination

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- Build and manage rosters that meet client needs while balancing operational and workforce demands
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- Cover a small on-call component (paid) — approximately 1 in 4 weekends — to keep support running when it's needed most
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- Build genuine, trust-based relationships with staff that drive engagement and retention
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Timesheet & Payroll Coordination

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- Reconcile timesheets against rostered hours daily
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- Resolve discrepancies with staff and managers quickly and professionally
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- Ensure timesheets are approved accurately and on time, every payroll cycle
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Systems & Compliance

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- Maintain high data integrity across rostering and client management systems (e.g. Sarah Solutions)
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- Track staff compliance — certifications, screenings and more
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- Generate reports on rostering, attendance and workforce metrics
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What You Bring

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- Proven experience in high-volume rostering, scheduling or coordination
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- Healthcare,



aged care or community services experience (highly desirable)
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- Confidence with rostering systems and Microsoft Office, especially Excel
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- Strong interpersonal skills and the judgement to manage sensitive situations with professionalism
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- Sharp organisational skills, time management and an eye for detail
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- A cool head under pressure and a knack for practical problem‐solving
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- Understanding of modern awards and industrial agreements (aged care or community sector a plus)
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- Comfort and confidence working across a culturally diverse workforce
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Why Diversicare?

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Since 1989, Diversicare has delivered culturally appropriate in-home care, supporting older people and people with disability, alongside health education and resources for consumers and aged care providers. As a division of ECCQ, we carry forward a proud history of advocacy for multicultural communities dating back to 1976.

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We take our responsibility to keep our clients, residents and workplaces protected seriously, and we're committed to a workforce that reflects the diversity of the communities we serve. We welcome applications from Aboriginal and/or Torres Strait Islander people, people from CALD and LGBTQIA+ communities, and people with disability.

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What's in it for you:

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- Competitive remuneration
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- Generous salary packaging benefits
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- Employee Assistance Program
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- A central very modern Indooroopilly location, close to public transport
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- Great inclusive culture
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📌 Experienced Rosterer/Scheduler (EMPLOYEE LIAISON SCHEDULER) (Queensland)
🏢 Ethnic Communities Council of Queensland
📍 Queensland