Job Description

You will be the welcoming face of our practice and an important link between our patients, clinicians and support team.

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Key responsibilities

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- Welcoming patients and creating a warm, professional experience
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- Managing telephone, email and online enquiries
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- Coordinating appointments, recalls and confirmations
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- Maintaining an efficient and productive appointment book
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- Proactively managing cancellations and filling short-notice gaps
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- Processing payments, HICAPS claims and patient accounts
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- Explaining fees and coordinating payment arrangements
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- Presenting treatment plans and following up unscheduled treatment
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- Managing recalls and inactive-patient follow-ups
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- Completing daily reconciliation and basic practice reporting
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About you

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- Communicate warmly, confidently and professionally
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- Understand how to manage a dental appointment book effectively
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- Are comfortable discussing treatment fees and collecting payments
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- Can follow up treatment plans professionally without being pushy
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- Take ownership and work confidently without constant supervision
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- Are organised, reliable and attentive to detail
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- Remain calm and solutions-focused during busy periods
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- Work positively with dentists, dental assistants and patients
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- Have a genuine interest in helping the practice improve and grow
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About us

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Newport Dental Centre is a contemporary two-chair dental practice committed to providing high-quality clinical care and an exceptional patient experience.

📌 Senior Dental Receptionist / Practice Coordinator (New South Wales)
🏢 NEWPORT DENTAL CENTRE
📍 New South Wales