Job Description

We're on the hunt for a dynamic and super-organized Store Manager who's ready to roll up their sleeves, dive into the action, and take charge of our Footscray Hospital Ground Floor location; 89-99 Ballarat Road, Footscray, VIC 3011 , we are keen to get you in as early as possible to set you up for success.

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About Us:
n Zuppa is a dynamic and fast-growing hospitality business committed to delivering exceptional food, coffee, and service experiences. Our focus is on quality, innovation, and fostering a welcoming environment for both customers and staff. ZUPPA is growing quickly with a total of 8 locations.

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About the role

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The Store Manager will oversee the daily operations within the business, ensuring excellence in customer service, staff management, and operational efficiency. This role requires a strategic leader with a strong background in hospitality, coffee expertise, and a passion for driving business growth. The ideal candidate will thrive under pressure, effectively manage diverse teams, and adapt to the fast-paced demands of our rapidly growing company.

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Key responsibilities

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Lead and manage a team of 8-15 staff, fostering a positive and high-performance culture

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Oversee daily operations to ensure seamless service delivery and operational excellence

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Drive customer service standards, ensuring exceptional guest experiences

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Manage procurement processes, supplier relationships,



and inventory control for cost efficiency

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Implement quality control measures to maintain product consistency and service standards

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Develop and execute strategies for product innovation and menu development

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Set and achieve business goals related to sales growth, customer satisfaction, and operational efficiency

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Identify and resolve conflicts effectively, maintaining a harmonious workplace

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Monitor financial performance, budgeting, and cost management

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Weekly meetings with senior management to discuss financial KPI's and areas of improvement in the business

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About you

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Extensive experience in hospitality operations, with a focus on coffee and food service

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Proven track record in managing diverse teams

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Strong leadership and interpersonal skills, with the ability to inspire and motivate staff

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Expertise in conflict resolution and problem-solving

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Experience in procurement, inventory management, and supplier negotiations

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Solid understanding of quality control processes and customer service excellence

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Creative mindset with a passion for product development and innovation

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Goal-driven with strong business acumen and strategic thinking abilities

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Ability to perform under pressure and effectively manage multiple tasks and deadlines

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Robust skills in working with and leading individuals from diverse backgrounds and personalities

📌 Store Manager (Hospitality) (Victoria)
🏢 Zuppa
📍 Victoria