We have a Medical Receptionist position available at South Yarra Clinic! PART-TIME or CASUAL ROLES AVAILABLE

About our Practice:

We are a progressive, multi-faceted medical practice specialising in Aesthetics, Integrative Healthcare and General Practice. Based in South Yarra, we are committed to providing outstanding medical care to our patients and providing an exceptional level of customer service. We are focused on delivering superior administrative support to our clinicians and patients and building a welcoming, friendly and qualified work environment for all.

About you:

We are looking for a highly motivated Medical Receptionist to support our clinical team over a 7-day roster. It is essential that you bring your excellent interpersonal and communication skills to the table, proven track record of a superior level of customer service. Effective time management is vital to success in this position. Working autonomously is also a major part of this role.

PLEASE NOTE: This role may require some evening shifts each week (From 5:30pm to 9:30pm) as well as weekends and public holidays (if/when required), with advance notice being given of such.

The successful candidate will possess a professional, caring and friendly attitude and always have a positive and enthusiastic approach to tasks. Highly developed communication skills and a strong customer focus are essential.

You will be able to work independently, as well as be part of a dynamic and busy team, and always show a high level of attention to detail. You must also demonstrate excellent problem solving and computer/IT skills.

Please read the Position Description below carefully to review all selection requirements of the role.

Medical reception experience desired, but not essential. Full training will be provided for our successful candidate.

MEDICAL RECEPTIONIST POSITION DESCRIPTION





The reception team is responsible for assisting with the smooth and efficient running of all day-to-day operations of the practice by providing quality administrative support to the Practice Manager and all clinical staff. The reception team will ensure a superior level of customer service is provided to our patients and their families in a professional, caring and welcoming environment.

Essential Skills and Knowledge

Professional, caring and friendly attitude

Highly developed interpersonal and communication skills

Excellent presentation and punctuality

Ability to work independently, show initiative and work productively within a dynamic team

Positive and enthusiastic approach to tasks

Ability to maintain a high level of professionalism and confidentiality

Excellent computer/IT skills and an ability to quickly learn new IT programs

Strong working knowledge of MS Word and Excel and other Windows based software systems

Working knowledge of Best Practice Software and Zenoti is an advantage, but not essential

An understanding of the Medicare Benefits Schedule an advantage, but not essential.

PRIMARY DUTIES AND RESPONSIBILITIES

Reception

Welcome and greeting patients, their families, staff and visitors in a prompt, welcoming and helpful manner, both in person and on the telephone

Answer the telephone and respond to requests promptly and professionally

Handle all enquiries in a courteous, prompt and professional manner

Liaise with all patients, their families, visitors, external companies and all practitioners/staff in a professional, respectful and courteous manner





Manage patient appointments and ensuring that all information that is essential to the delivery of service and patient care is collected, and provided relevant information to the patient and their family

Perform recall and reminder call duties where necessary for scheduled appointments and results

Manage files and patient information to ensure patient confidentiality is maintained at all times

Exercise confidentiality in regard to all aspects of the Practice

Collect, organise and redistribute any incoming communications (phone, fax, mail, email) promptly and to the appropriate persons

Update and monitor patient referrals on an individual basis

Undertake scanning, faxing, importing and photocopying tasks when required

Prepare documents using Windows based software systems as required

Work closely with clinical staff to maximise patient flow

Promote the service in a positive and informative way

Inform patients of fees associated with their visit

Process and receipt patient accounts and inform of any outstanding balances

Process and batch Medicare and DVA claims

Invoice TAC and WorkSafe consultations, receipt payments and inform of any outstanding balances

Operate all aspects of billing technologies

Complete daily banking reconciliation & reporting for the Practice Manager

Other Duties

Prepare practice for daily operation

Monitor waiting room to ensure patients are comfortable and informed of wait times

Maintain a well organised, clean, efficient and confidential work space

Maintain cleanliness of the practice

Maintain stationary and clinic supplies

Attend to end of day routine cleaning and stock requirements and ensure all furniture and equipment is clean and tidy

Follow any ad-hoc directions from the Practice Manager and other senior staff, as required.

For further information about this opportunity please contact Brad Rochester, Practice Manager by email to ****@southyarraclinic.com.au

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📌 Casual/Part-Time Medical Receptionist (Melbourne)
🏢 seek.com.au
📍 Melbourne