Job Description

We are seeking an organized, detail-oriented Insurance Administrator to join our client's team. In this key operational role, you will manage day-to-day policy administration, process client documentation, maintain accurate records, and support our brokers/underwriters in delivering exceptional service. The ideal candidate possesses strong data management capabilities, excellent communication skills, and a solid understanding of insurance administration procedures.

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Insurance Administrator

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Location: Norwest, Sydney

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Job Type: Full-Time, onsite

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Job Summary

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We are seeking an organized, detail-oriented Insurance Administrator to join our client's team. In this key operational role, you will manage day-to-day policy administration, process client documentation, maintain accurate records, and support our brokers/underwriters in delivering exceptional service. The ideal candidate possesses strong data management capabilities, excellent communication skills, and a solid understanding of insurance administration procedures.

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Key Responsibilities

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Policy & File Administration

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- Process new policy applications, renewals, endorsements, and cancellations in compliance with company and regulatory standards.
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- Issue certificates of insurance (COIs), cover notes, and policy documentation accurately and in a timely manner.
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- Review application forms and policy documents to verify accuracy and resolve discrepancies.
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Client & Stakeholder Communication

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- Serve as a primary point of contact for routine administrative inquiries from clients, brokers, and underwriters via phone and email.
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- Follow up with clients to collect outstanding documentation, signatures, or premium payment confirmations.
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- Assist clients with routine updates, such as changes of address or policy adjustments.
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Data Management & Compliance

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- Maintain and update client databases, CRM records, and policy management systems.
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- Ensure strict compliance with data privacy regulations and confidential handling of client data.
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- Prepare routine administrative reports on renewals, policy statuses, and premium tracking.
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Operational Support

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- Assist with billing support, including invoicing, premium reconciliation, and payment tracking.
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- Support the claims team by logging initial loss notifications and forwarding documents to adjusters.
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- Identify opportunities to streamline administrative workflows and improve operational efficiency.
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Qualifications & Skills

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Required

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- Education: High school diploma or equivalent (Associate's or Bachelor's degree preferred).
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- Experience: 2+ years of administrative experience, preferably within an insurance agency, brokerage, or financial services environment.
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- Technical Skills: Proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with CRM or policy management systems.
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- Detail Orientation: Exceptional accuracy in data entry and document review.
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- Communication: Strong written and verbal communication skills with a qualified demeanor.
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- Organisation: Demonstrated ability to prioritize tasks, manage high volumes of work, and meet strict deadlines.
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Preferred

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- Relevant industry license or certifications (e.g., Tier 2 / Tier 1 Insurance Broking, Agent/Broker License, or AIS certification).
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- Working knowledge of commercial or personal lines insurance products.
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What We Offer

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- Competitive salary.
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- Opportunities for professional development and industry training/certification support. Clear pathways for insurance broker or underwriter.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 insurance administrator (Hatfield)
🏢 Hr Partners
📍 Hatfield