Strategic Account Manager / vCIO - Mel J-6v6zzs We have successfully filled role however you are not late! Our clients recruit for this role throughout the year. Thus, if you find this role suitable, we recommend you apply for the role and we shall approach you the next time this position becomes available.

Job Description

Consulting role with strategic focus on clients’ IT environment

Manage a portfolio of customer helping clients with IT strategy and

Sales focused role but sales as bi-product of good client IT strategy

Fantastic Work Environment – unique career opportunity

Our client an established, successful Managed Service Provider to small and medium enterprises throughout Australia. They offer our clients a range of services including 24 hour service desk, network monitoring, telephony and WAN solutions, private and public based cloud based solutions, software development, software support and other project based works.

About the role

You will the acting as the strategic IT advisor to a number of small to medium size businesses. A few unique aspects of the role are:

You must have a good technical understanding and MUST have a strategic view about your assigned client’s organization, their IT infrastructure and how you can help them meet their long-term goals

You must be a extremely strong with rapport and relationships building





Strategic Account Manager role is a 100% strategic consulting role – we are looking for sales focused individuals but we are not looking for transactional sales individuals – we are looking for IT strategy focused and relationship driven sales strategists

The role does have an sales/revenue KPIs as a by-product of improvements you will bring in the client's environment

The role does not require you to do hands on technical work

You are expected to understand client requirements and help your portfolio of customers meet their vision. You will have pre-sales help in the organization to help you design the solution and SDM shall be responsible for delivering the solution

You must have experience formulating Strategy meeting customers’ needs and objects and experience delivering Service Strategy to Plan/Service Design that delivers to business objectives.

Roles and Responsibilities

Consulting, providing solutions, helping improve client IT environment and assisting the clients to meet their vision by removing IT as a pain area

Act as a IT Strategy advisor for a number of clients

Conduct regular meeting / strategic workshops with the clients

Liaison with the internal MSP team to ensure client’s objectives are met

Act as final escalation / touch point for the customer (not a technical hands on touch point)

Help identify / build a long term IT strategy for the clients





Reduce clients IT risk and help them get time back in the day

Ability to become a trusted advisor for the client

Key Result Area

Health of customer

Revenue generated as a bi-product of advise

Experience

A well rounded IT and IT management experience

Strong Strategic IT consulting (internal or external) experience

Experience within a Managed Services environment, supporting multiple Customers' (preferred)

Strong technical understanding and IT Account Management background

Previous experience of running own business (shall be looked at favourably)

Strong communication and relationship building experience

Several years experience in strategic IT advisory role

Qualifications & Other Requirements

Tertiary qualifications in an IT or related discipline

Drivers licence & willingness to travel

What is on offer

Base Salary + super

Excellent strategic consulting & client engagement role

Excellent culture & work workplace

Other titles for this role in other organisation might be: Senior IT Consultant, Subject Matter Expert, Infrastructure Specialist, Principal Solutions Expert, IT Manager. Head of IT, Director of Technology, Technology Consultant, Client Success Consultant, IT Director

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📌 Strategic Account Manager / vCIO - Mel (Port Phillip City)
🏢 Appetency Recruitment Services
📍 Port Phillip City