Job Description

As a Booking Officer at Bluestar Global Logistics at our Willawong QLD depot, you will play a pivotal role in ensuring smooth operations and exceptional service for our clients. You will be responsible for coordinating pick-up requests, communicating with customers, and assisting with various customer service inquiries.

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Key Responsibilities:

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Booking Coordination:

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- Receive and process booking requests from clients, either through electronic systems, phone calls, or emails.
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- Schedule transportation services based on client requirements, considering factors like transportation mode, route, delivery timeline, and available resources
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Communication and Customer Service:

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- Maintain regular communication with clients to confirm booking details, provide updates on transportation status, and address any concerns or changes.
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- Respond promptly and professionally to client inquiries, ensuring a high level of customer satisfaction.
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Documentation and Record-Keeping:

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- Maintain accurate records of all bookings, including client information, transportation details, schedules, and any special requirements.
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- Prepare and share relevant documentation, such as bills of lading and delivery confirmations, with appropriate stakeholders.
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Pallet Tracking and Allocation:

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- Maintain accurate records of pallet inventory through manual tracking systems and digital platforms.
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- Allocate pallets for outbound shipments based on prioritized needs, destinations, and customer requirements.
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- Monitor pallet availability and collaborate with warehouse teams to ensure a sufficient supply of pallets for upcoming operations.
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About you:

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- High school diploma or equivalent; additional education or training in logistics or customer service is a plus.
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- Previous experience in a customer service or logistics role is preferred.
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- Strong communication skills, both written and verbal.
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- Excellent organizational and problem-solving abilities.
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- Proficiency in using computer software and logistics management tools.
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- Ability to work effectively in a rapid-paced workplace.
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- Customer-focused mindset with a commitment to delivering exceptional service.
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📌 Bookings Officer - Casual (Queensland)
🏢 Bluestar Global Logistics
📍 Queensland