Ash Industry Consulting – New Lambton Heights NSW

HS Caterer Pty Ltd is seeking a motivated and experienced Food Retail Service Manager to support our Operations Manager leading the day to day operations within the John Hunter Hospital retail precinct and the Royal Newcastle Centre.

This is an exciting opportunity to step into a fast-paced environment where your leadership, organisation, and customer service skills will make a real impact.

About the Role

As Service Manager, you will play a key role in supporting the daily operations of our busy café outlets. Working closely with the management team, you will help drive performance, lead staff, and ensure exceptional customer experiences.

Key Responsibilities

- Support the coordination of day-to-day retail food operations to ensure smooth and efficient service
- Lead, motivate, and develop a team of retail food service staff
- Monitor inventory levels and recommend purchasing to maintain stock availability
- Handle customer enquiries and resolve issues professionally and efficiently
- Ensure compliance with food safety, hygiene, and HS Caterer policies and procedures




- Work collaboratively with Operations Management and the Executive team to drive continuous improvement

About You

- Minimum 2 years’ experience in a retail food or café management role
- Strong leadership, communication, and interpersonal skills
- Customer-focused with excellent problem-solving abilities
- Solid understanding of food safety and HACCP practices
- Ability to thrive in a fast-paced, high-volume environment
- Passion for hospitality and delivering outstanding service

What We Offer

At HS Caterer, we value our people and are committed to creating a supportive and rewarding workplace. You’ll benefit from:

- Competitive salary package
- Ongoing training and career development
- Opportunities for career progression
- A dynamic and supportive team environment

About Us

With over 40 years of industry experience, HS Caterer Pty Ltd is a trusted provider of retail food and catering solutions across the hospitality and healthcare sectors. We pride ourselves on innovation, quality, and delivering exceptional service within hospital and café environments.

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📌 FOOD SERVICE MANAGER (New South Wales)
🏢 Ash Industry Consulting
📍 New South Wales