Job Description

Medlog Australia Pty Ltd – Port Of Brisbane QLD

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Import/Export Customer Service Operations

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Location: Brisbane

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Full Time Position

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About Us

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MEDLOG is a well established logistics and transport provider operating within a bonded facility environment.

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Our operation is built on efficiency, accountability, and strong partnerships with providers and clients. As part of a globally recognised network, we combine the strength and stability of an international organisation with the agility of a high-performing local team.

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We are seeking an experienced operator who can step in, take ownership, and contribute to improving the way we work.

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About the Role

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You will play a critical role in managing customer relationships, coordinating cargo and container movements, and ensuring operational requirements are met within a busy shared inbox environment.

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Working closely with transport, warehouse, and operations teams, you will be responsible for ensuring jobs are completed accurately, efficiently, and in compliance with all regulatory requirements.

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This role suits someone that is confident, who enjoys problem solving, thrives in a rapid-paced environment, takes pride in seeing tasks through to completion.

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Key Responsibilities

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- Manage high volume customer enquiries via shared inbox and phone.
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- Coordinate Import and Export cargo movements including LCL, FAK and FCL shipments.
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- Process bookings, cargo releases, documentation and job updates accurately.
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- Ensure compliance with Australian Border Force (ABF) and bonded warehouse requirements.
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- Liaise with customers,



transport providers and internal stakeholders.
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- Identify and resolve issues before they impact service delivery.
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- Maintain accurate records, documentation and Invoicing
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- Support continuous improvement initiatives across customer service and operational processes.
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- Build strong customer relationships through proactive communication and service excellence.
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About You

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You will bring:

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- Previous experience within freight forwarding, logistics, transport, warehousing, container operations or shipping.
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- Strong understanding of Import and Export processes.
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- Experience of handling cargo documentation, invoicing and customer service.
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- Knowledge of containerised freight including LCL, FAK and FCL cargo.
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- High attention to detail and ability to work within regulated environments.
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- Strong communication skills and a customer first mindset.
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- Ability to prioritise competing demands and remain organised under pressure.
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- A proactive attitude and willingness to take ownership.
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What Will Make You Stand Out?

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We are looking for someone who:

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- Previous Experience in Import/Export/Cargo Operations
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- Computer Literacy and working knowledge of supply chain systems
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- Doesn't wait to be told what to do.
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- Questions why processes are done a certain way and look for smarter solutions.
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- Takes accountability for seeing tasks through from start to finish.
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- Understands that customer service extends beyond answering emails.
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- Has a team first attitude and is willing to step in where needed.
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- Wants to grow their career and develop into a future leader within the business.
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📌 Customer Service (Queensland)
🏢 Medlog Australia
📍 Queensland