Job Description

We are currently seeking a Level 1/2 IT Support Officer to join a leading independent school in Sydney.

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This is a fantastic prospect for a hands‐on IT Support professional who enjoys working directly with users and providing a high level of customer service. You will be supporting students, teaching staff and administrative teams across a busy school environment.

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The position is initially offered on a 6-month contract, with a strong possibility of transitioning into a permanent role.

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About the Role

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You will provide Level 1/2 technical support across the school, troubleshooting hardware, software, user access and device‐related issues.

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A key focus of the role will be supporting the school's iPad rollout and device management, making previous experience with Jamf highly desirable.

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Key Responsibilities

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- Provide Level 1/2 IT support to students, teachers and administrative staff
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- Deliver professional and friendly face‐to‐face technical support
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- Troubleshoot hardware, software and user access issues
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- Manage and resolve IT helpdesk tickets
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- Support the rollout, configuration and deployment of iPads
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- Manage Apple devices using Jamf
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- Manage Windows devices through Microsoft Intune
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- Perform password and MFA resets and general user administration
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- Manage accounts and groups through Active Directory and Entra ID
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- Reimage and configure Windows laptops for redeployment
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- Assist with maintaining device compliance across the school
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- Provide excellent customer service and ensure a positive experience for end users
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About You

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- Previous Level 1/2 IT Support or Helpdesk experience
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- Strong troubleshooting and problem‐solving skills
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- Excellent customer service and communication skills
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- Experience providing face‐to‐face IT support
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- Experience supporting Apple devices / iPads
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- Previous Jamf experience is highly desirableExperience with Microsoft Intune would be advantageous
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- Knowledge of Active Directory and/or Entra ID
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- A proactive and hands‐on approach to IT support
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- The ability to work 5 days per week on‐site
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What's on Offer?

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- $600+ super per day
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- Initial 6-month contract
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- Strong potential for the role to transition to permanent
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- Hands‐on exposure to Jamf, Intune, Apple and Microsoft technologies
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- Opportunity to work in an established education environment
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- A varied role combining technical support, device deployment and customer service
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📌 Desktop Support Engineer (New South Wales)
🏢 Morgan Mckinley
📍 New South Wales