Customer Care & E-commerce Assistant - Part time

You support the customer journey from email to order. You run the inbox, text-line and assist the handling and processing of orders. You have your eyes across customer care and orders. Start as part time with huge growth potential!

About us

At Studio Minc we dress girls and women for the biggest nights of their lives! We're a premium formal, bridal, and party wear brand with a global audience — three Australia showrooms, and an online store shipping globally!

Key responsibilities

- Run the customer email and SMS text-line each morning — you'll be assisted with AI trained technology to draft replies; you'll check them, fix them and send them
- Reply to the text-line
- Assist processing online orders and showroom orders
- Book in International and Domestic orders
- Process refunds
- Assist with basic admin tasks

About you

- Meticulous — you notice the little things like a wrong postcode, a missing size, a typo in a customer's name
- Clear and concise communicator
- Level headed
- Organised
- Very computer and technology savvy
- Shopify experience (basic) — understand the dashboard, orders, apps

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📌 Customer Care & E-commerce Assistant - Part-time (City of Gold Coast)
🏢 STUDIO MINC
📍 City of Gold Coast