NSW Department of Customer Service in Orange, NSW is seeking a Service Centre Operations Team Leader to manage daily Service Centre operations across multiple locations. You will prioritise calls and tickets, drive performance, and implement improvements to ensure timely, high-quality client service while supporting the department's governance requirements.
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The role requires experienced people leadership, a focus on data accuracy, and the ability to mentor staff.
📌 Service Centre Operations Lead | Hybrid (Orange)
🏢 NSW Department of Customer Service
📍 Orange
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