Job Description

We are Growing - Join the Creation Homes Team!

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With exciting growth ahead, we're looking for a passionate Customer Experience Specialist to join our Retail – Creation Homes Team.

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You'll own the customer journey from Sales Acceptance through to Site Start — the central point of contact who keeps HIA Building Contracts moving, chases down councils, certifiers and finance providers, and makes sure every customer file has a clear next step. We're not just looking to fill a role, we're looking for someone who's passionate about helping customers, thrives on ownership, and wants to be part of a builder building real momentum.

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Why Creation Homes?

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- Exciting growth and career opportunities
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- Supportive, team-oriented team culture
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- Real ownership of your own pipeline, start to finish
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- Ongoing training and development
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- Award-winning builder with HIA & Master Builders recognition
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If you're driven, detail-obsessed, and ready to be the person customers trust through one of the biggest purchases of their life — we'd love a confidential chat.

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What You'll Be Doing

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- Acting as the primary point of contact for customers from Sales Acceptance to Site Start, delivering a seamless, professional pre-construction experience
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- Preparing, coordinating and executing HIA Building Contracts and supporting documentation — right-first-time, every time
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- Proactively driving your pipeline: clear next actions, due dates, and zero stagnant files
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- Liaising with councils, certifiers,



developers and finance providers to keep approvals and permits moving
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- Partnering closely with Sales, Estimating, Drafting, Colour Selections, Construction and Finance to remove roadblocks
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- Escalating risks early — to protect both the customer experience and the build timeline
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- Maintaining accurate, audit-ready records across your CRM and workflow systems
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What You'll Bring

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- Experience in residential construction, ideally with a volume home builder
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- Solid understanding of pre‐construction / pre‐site processes and QLD planning, approval and certification requirements
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- Experience preparing HIA contracts and REIQ documentation
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- Confidence managing a high‐volume, deadline-driven pipeline with multiple stakeholders
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- Exceptional attention to detail — this role is judged on documentation quality as much as customer rapport
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- A customer‐first mindset paired with genuine ownership and follow‐through
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- Comfort using CRM and workflow management systems
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What's on Offer

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- $85,000–$95,000 + Super, based on experience
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- Full-time, Monday to Friday — no weekend work
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- Based in Hamilton, QLD — join a collaborative Retail Workflow team
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- A role with real ownership: your pipeline, your customers, your outcomes
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- Genuine career pathway within a growing residential builder
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Ready to Own the Pre-Site Journey?

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Even if you're not actively looking, we're curious what you could contribute to the Creation Homes team. We're open to conversation.

📌 Customer Experience Specialist (Queensland)
🏢 Creation Homes
📍 Queensland