Customer Relationship Manager

$100–110k + Super + Commission

Sydney, Melbourne, Brisbane (Hybrid)

A leading organisation is looking to hire a Customer Relationship Manager to join its Regulatory Compliance sales team. This is a high-energy, results-driven environment where performance is recognised, wins are celebrated, and success is visible.

This role suits individuals who are proactive, commercially minded, and motivated by building long-term customer value while driving revenue growth.

The Role Joining a high-performing Regulatory Compliance team, the Customer Relationship Manager will take ownership of an established portfolio, focusing on retention, renewals, and account growth.

This is a relationship-led position with a strong commercial edge. The successful candidate will work closely with Product Specialists and internal stakeholders to understand client needs, identify gaps, and deliver tailored solutions.

While not a pure new business role, there is a transparent expectation to identify and convert upsell opportunities across the customer base. The role can be based in Sydney, Melbourne, or Brisbane, with hybrid working (typically one day per week in the office).

Key Responsibilities

Manage and grow a portfolio of 90+ Regulatory Compliance customers

Drive customer retention, renewals, and satisfaction

Identify and convert upsell opportunities within existing accounts





Deliver regular client engagement and solution demonstrations

Partner with Product, Content, and Marketing teams to uncover growth opportunities

Build and maintain a strong pipeline to meet renewal and upsell targets

Develop relationships with internal and external stakeholders

Maintain accurate CRM data and sales forecasts

Requirements

Experience within Risk & Compliance, SaaS, Legal, or Professional Services

3–5 years in Relationship Management or Customer Success with a sales component

Proven background in solution or subscription sales

Strong ability to balance account management with revenue growth

Excellent communication and listening skills

Comfortable managing multiple accounts and priorities

Strong understanding of the risk and compliance landscape

Target-driven, collaborative, and solutions-focused

What’s on Offer

Competitive base salary + uncapped commission

Discounted health plans and optical support

Life assurance and income protection

Option to purchase additional annual leave

Volunteer leave and wellbeing initiatives

Birthday leave

Employee Assistance Programme

Flexible working arrangements

Family-friendly benefits

Ongoing learning and development

Global discounts and wellbeing programmes

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