You’ve been grinding remote tickets for years.

You’ve mastered the queue.

You’ve soloed Exchange.

You’ve tanked Azure outages and DPS’d your way through AD forests.

Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and makes 2026 feel like an upgrade, not a repeat.

We’re

First Focus—Australia’s top MSP (Cloud Tango says so, 8 years running) . With 300+ staff across 4 countries, we’re growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.

It’s a chance to:

Work across desktop, servers, firewalls, cloud infra, and cool AI tools

Train like a beast—10 paid training days, certs = pay rise

Join a team of smart humans who actually care about tech (and each other)

Escape the script—solve real problems, not just reset passwords and reboot printer

What You’ll Be Doing

Slaying tickets across Microsoft AD, Azure, M365, and Exchange

Troubleshooting desktops, servers, firewalls, and networks like a boss

Supporting cloud platforms—Azure AD, Entra, Hyper‑V, Citrix, AWS (no VMware, sorry)

Jumping into project deployments when things get spicy

Splitting your time between desk‑based support and hands‑on onsite work, depending on what the day calls for

Collaborating with senior engineers to keep environments clean, lean, and mean

Venturing out to client sites (fuel, tolls and parking’s on us, not on you)

What You’ll Bring





Deep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support wizardry

Solid grasp of Windows Server, Exchange, and cloud platforms

Comfort across the stack—from desktop to firewall, LAN/WAN included

Experience with ticketing systems and a knack for making users feel heard

Great comms, excellent attitude, and a genuine love for solving problems

A valid Australian driver’s license and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)

What You’ll Get

Up to $85k package, plus training and flexibility

Free access to Uprise—1:1 coaching with qualified psychologists or counsellors

Hybrid working arrangements for real work-life balance

10 paid training days a year, exam fees covered, and pay rises for certs

FastTrack mentoring program for career growth

MAD (Making A Difference) Council—equality, charity, and sustainability

Tesla company car option (yes, really—conditions apply)

Regular social events and a team culture built on trust, curiosity, and support

Neurodiverse? We’ve Got You. We welcome applications from Neurodiverse candidates. If you’re comfortable disclosing, we’ll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.

AI in Recruitment: We use AI‑assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions.

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📌 Support Technician (Port Phillip City)
🏢 First Focus
📍 Port Phillip City