Job Description

Located in Beaudesert, Bush's Proteins is one of Australia's largest service rendering plants. Bush's Proteins is a function of the A J Bush & Sons business which is family owned and operated with over 115 years of history in the meat industry. The Head Office is located in Homebush, NSW.

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Bush's Proteins converts animal by-products into valuable commodities such as meat-based protein meals and fats / oils, commonly used as key ingredients in stock feed, pet food, aqua feed and fertiliser.

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We are expanding our customer engagement function and seeking a confident, proactive Account Manager to manage our SME customer base and drive service quality.

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This is a hands‐on, field‐focused role—ideal for someone who enjoys building relationships, solving problems quickly, and working closely with transport and operations teams to deliver outstanding service.

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Why This Role Matters

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You will manage approximately 300 active accounts, ensuring they receive reliable, compliant collection services while identifying opportunities to improve standards, grow revenue, and strengthen long‐term relationships.

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If you thrive on autonomy, enjoy being on the road, and can confidently pick up the phone or walk into a customer site to resolve issues, this role will suit you perfectly.

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What You'll Be Doing

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- Act as the primary contact for SME retail and small processor customers
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- Educate customers on contamination, specifications, and collection requirements
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- Identify growth opportunities and drive revenue‐generating activities
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Operational Coordination

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- Coordinate daily collection activities with transport contractors
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- Resolve non‐conforming collections and support customers to improve standards
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- Work with the logistics team and Head of Commercial to optimise routes
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- Collaborate with Production and Logistics teams to resolve service issues
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Business Development

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- Engage and onboard prospective accounts
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- Support pricing discussions and value‐proposition communication
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- Contribute to building the broader customer engagement and account management framework
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Performance & Reporting

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- Achieve KPIs linked to customer conversion, revenue growth, service quality, and retention
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- Provide regular reporting on account performance and commercial opportunities
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- Participate in developing bonus/commission structures tied to paid‐model uptake
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- 1–2 days office‐based, remainder spent visiting customers and overseeing collections
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- Company vehicle provided (fuel + e‐tag)
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- High autonomy with strong expectations for proactive communication
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- Work closely with commercial, logistics, production, and contractor teams
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What You Bring

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- 2–5+ years in account management, customer service, or business development
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- Strong communication skills and confidence engaging customers at all levels
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- Experience managing a large, diverse customer base
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- Background in transport, logistics, waste, or similar operational industries
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- Ability to resolve issues quickly and professionally
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- Comfortable working independently and travelling regularly
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- Exposure to contamination/specification education or compliance‐based engagement
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- Understanding of route optimisation or operational efficiency
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Key Attributes

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- Strong relationship builder with commercial awareness
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- Resilient and solutions‐focused
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- Highly organised with robust follow‐through
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- Motivated by targets, growth, and adding value back to the business
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📌 Account Manager (Scenic Rim Regional)
🏢 Bush's Proteins
📍 Scenic Rim Regional