Are you a people person who takes pride in delivering a great customer experience? Do you thrive in a role where every day is different and your work genuinely makes a difference? If so, we want YOU on our team.
1300 Meteor Rentals is one of North Queensland's largest privately owned vehicle hire companies, with over 45+ years of history and a specialisation in commercial vehicles. We're proudly family-owned, and our team culture reflects exactly that.
ABOUT THE ROLE
Based at our Cairns branch, our Front Counter team is the face of 1300 Meteor Rentals. Customer service isn't just part of this job, it's the heart of it. You'll be the first point of contact for our customers, setting the tone for every interaction and making sure their experience with us is seamless from start to finish.
This is a true Allrounder role where no two days look the same. Alongside delivering exceptional customer service, you'll support all aspects of branch operations.
What You'll Be Doing:
- Delivering exceptional customer service face-to-face, over the phone, and via email always with a friendly, skilled approach
- Building rapport with customers and going the extra mile to make their rental experience easy and enjoyable
- Preparing rental agreements and contracts with accuracy and care
- Processing payments and EFTPOS reconciliations
- Managing data entry, filing, and general administration
- Conducting vehicle checks, cleaning,
and presenting vehicles to company standard
- Ferrying vehicles for customers when required
- Supporting the broader team across all branch operations
POSITIONS AVAILABLE
Full-Time
- Monday to Friday: 8:00 AM – 5:00 PM
- Weekends: Saturday 8:00 AM – 5:00 PM Sunday 8:00 AM – 1:00 PM (rostered on rotation)
- Selected public holidays: 8:00 AM – 1:00 PM (local holidays: 8:00 AM – 5:00 PM)
- Annual salary from $65,520.00
WHAT WE'RE LOOKING FOR
- A genuine people person with a passion for delivering great customer service
- Previous customer service experience highly regarded (but not essential we train the right person)
- Strong communication skills, both written and verbal
- Sharp attention to detail and excellent time management
- The ability to juggle priorities in a fast-paced, customer-facing environment
- A current, valid driver's licence (essential)
- A positive attitude, reliability, and genuine team spirit
WHY JOIN US?
- Competitive remuneration dependent on position type and experience
- Full training and ongoing support. We set you up for success
- Uniforms provided. Look the part from day one
- A supportive, tight-knit team in a family-owned business that genuinely cares