Job Description

The Personnel Connection – Mount Kuring-Gai NSW

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Join an established Australian business in a varied administration and customer service role supporting customers, sales and logistics.

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The Personnel Connection is recruiting on behalf of our client, an established owner-operated Australian business specialising in mechanical equipment and associated products, based in Mount Kuring-Gai.

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We're looking for an experienced Administration & Customer Service Officer who enjoys dealing with customers, managing orders and providing practical support to a busy team.

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This is a varied, hands‐on position where you'll be an important point of contact for customers while working closely with the sales and logistics teams to ensure orders are processed accurately and delivered on time.

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Office Administration

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Mount Kuring-Gai | $75,000–$80,000 + Super | Full-Time

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Join an established Australian business in a varied administration and customer service role supporting customers, sales and logistics.

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The Personnel Connection is recruiting on behalf of our client, an established owner-operated Australian business specialising in mechanical equipment and associated products, based in Mount Kuring-Gai.

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We're looking for an experienced Administration & Customer Service Officer who enjoys dealing with customers, managing orders and providing practical support to a busy team.

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This is a varied, hands‐on position where you'll be an important point of contact for customers while working closely with the sales and logistics teams to ensure orders are processed accurately and delivered on time.

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The Role

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Your responsibilities will include:

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- Processing customer orders accurately and efficiently
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- Responding to customer enquiries by phone and email
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- Providing customers with product and order information
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- Assisting customers to identify products suitable for their requirements
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- Following up orders and customer requests
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- Liaising with the sales team regarding customer requirements




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- Working closely with logistics to help keep deliveries on schedule
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- Maintaining accurate customer and order information
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- Providing general administrative support to the sales team
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- Assisting with general office administration as required
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This is a role for someone who enjoys being busy, dealing with people and taking responsibility for getting things done.

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About You

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We're looking for someone with previous experience in customer service, sales administration, order processing or a similar office-based role.

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You'll ideally bring:

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- Previous customer service or sales administration experience
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- Confident and professional telephone skills
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- Good written and verbal communication skills
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- Strong organisational and time‐management skills
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- Excellent attention to detail
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- The ability to manage several priorities at the same time
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- Confidence using Microsoft Office
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- Experience using CRM or other business systems
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- A practical approach to solving customer enquiries
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- The ability to work both independently and as part of a team
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Experience working with technical, mechanical, industrial or trade‐related products would be an advantage, but isn't essential.

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Most importantly, we're looking for someone who enjoys helping customers, follows things through and takes pride in providing accurate and reliable service.

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What's On Offer

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- $75,000–$80,000 + super
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- Permanent full-time position
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- On‐site parking
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- Bus service available from Berowra Station
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- Established Australian business
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- Friendly and supportive team workplace
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- Varied role across customer service and administration
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- Ongoing product and systems training
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- Opportunity to develop your skills and responsibilities
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If you're an experienced administrator or customer service professional looking for a varied role where you'll have regular customer contact and become an important member of a small team, we'd like to hear from you.

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Applicants must have appropriate working rights in Australia.

📌 Office Administrator (Hornsby)
🏢 The Personnel Connection
📍 Hornsby