About Us The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

About The Role We currently have a

Number Of Positions Available 1

About Us The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and chance.

About The Role We currently have a

permanent, full time,

opportunity for a

Supporter Experience and Retention Officer

that will be based in our

Blackburn, Melbourne

office and will report to the Team Leader Supporter Experience and Retention.

The successful candidate will support the delivery of the Donor Stewardship program and Donor Journeys across multiple fundraising channels. This is a wonderful opportunity to support the national fundraising strategy, provide clear and integrated communications to our donors and improve the overall productivity of the Donor Services team.

Key Responsibilities

Provide high level service and support to donors by actioning donor queries (receipts and general queries/compliments/complaints)

Answer incoming calls and make outbound calls to donors without Relationship Managers (RM) through our Genesys Platform





Help design and coordinate donor recognition activities including post-campaign recognition

Support the Supporter Experience Acquisition and Growth team in delivery of their Campaign revenue, acquisition and retentions targets

Provide a collaborative and integrated donor liaison supporting the growth of donor segments from Individual Giving, Regular Giving and Transformational Gifts

Updating core donor communication requests and database administration of Core Donors

About You

1-2 years experience in a customer centric environment/relevant role

Experience in communicating (phone/email/letter) with a wide range of donors/customer who may have queries, complaints and/or donations

Why Work For Us

Work/life balance including option to work a 9 day fortnight!

Eligible employees can access NFP salary packaging

Opportunity for training and career development

Employee Assistance Program

Discounted health and fitness programs

Up to 8 weeks leave per year through our purchase leave scheme

Up to 5 days paid leave per year to support a TSA program or activity

Free, onsite parking

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration

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📌 Supporter Experience and Retention Officer (Port Phillip City)
🏢 The Salvation Army Australia
📍 Port Phillip City