We're seeking a Fraud & Disputes Officer to join a leading financial services organisation, where you'll play a key role in investigating fraudulent activity, managing customer disputes and helping strengthen fraud prevention controls across the business.

About the Role As a Fraud & Disputes Officer, you'll be responsible for investigating customer disputes and unauthorised transactions across a range of banking products and services. You will assess fraud alerts, analyse transaction activity, engage with customers and ensure cases are managed in line with regulatory obligations and internal policies.

Key responsibilities include:

Investigating disputed and potentially fraudulent transactions

Managing fraud alerts and customer enquiries from initial assessment through to resolution

Reviewing transactional behaviour to identify fraud trends and emerging risks

Escalating suspicious activity and control weaknesses where required

Supporting compliance with industry regulations and banking obligations

Contributing to process improvements and operational excellence initiatives

Working closely with internal stakeholders across fraud, risk and operations teams





Delivering high-quality customer outcomes while meeting service level agreements and productivity targets

About You We're looking for someone with a strong investigative mindset who enjoys problem-solving and has a genuine interest in fraud prevention and customer protection.

You'll bring:

Previous experience in fraud operations, disputes, financial crime or banking operations

Strong understanding of the financial services industry

Experience managing customer investigations and case workloads

Excellent written and verbal communication skills

Robust attention to detail and analytical capabilities

Ability to identify risks and escalating issues appropriately

Sound time management and organisational skills

A collaborative approach and willingness to support team objectives

What's on Offer?

Opportunity to join a recognised and innovative financial services organisation

Structured training and development opportunities

Collaborative and supportive team environment

Exposure to fraud, disputes, risk and operational excellence initiatives

Career progression opportunities within financial crime and banking operations

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📌 Fraud and Dispute Officer (Sydney)
🏢 Momenta Resourcing
📍 Sydney