We are seeking a highly organised and experienced bilingual Care Partner to join our quick-growing Support at Home Team in our Campsie office.

About the role The primary objective of the role is to plan, co-ordinate and provide day to day administration of Support at Home program; ensure the SaH activities are operated effectively and efficiently to meet the identified needs of frail elderly people & their carers.

Key Responsibilities

Your main responsibilities will include but not be limited to:

- Build and maintain strong professional relationships with clients and their caregivers.
- Guide clients and their supporters in navigating Support at Home services, entitlements, and available resources.
- Conduct initial and ongoing assessments to develop and review personalised, goal-oriented care plans based on clients' needs, motivation, and preferences.
- Develop, implement, monitor and review of service user's care plan in consultation with the client.
- Provide person-centred case management through home visits and coordinated support with families, carers, and health professionals to ensure quality, holistic care.
- Managing financial aspects of service users’ budgets, including monthly statements.
- Making referrals, attending case conferences, providing information and support to service users/carers and obtaining their feedback.
- Manage client incidents and feedback promptly, ensuring timely resolution and continuous quality improvement.
- Ensure that all complaints are reported, investigated and resolved promptly and appropriately.
- Engage in community outreach and networking to attract new clients through referrals, seminars and events.

About you:



You should possess but not be limited to the following:

Essential:

- Minimum 2 years of working experience in aged or community-based services for older people
- Tertiary qualifications in aged, disability or related areas e.g. Nursing, Community, Health, Welfare or attained Certificate IV in Care Support Services / Aged Care, case management
- Current valid First Aid and CPR certificate
- Demonstrated ability to work autonomously and work in teams
- Great organisational, time management and coordination skills
- Great communication skills in English, Vietnamese and/or Chinese
- Current full driver's license and a reliable fully insured vehicle
- Able to pass National Police Clearance to work in Aged Care
- Unrestricted work rights in Australia
- Computer literacy including knowledge and competency in intermediate Microsoft applications
- Demonstrated knowledge and application of WH&S;, EEO and anti-discrimination legislative requirements

Desirable:

- Experience in case management in Home Care Services /dementia care/respite care
- Experience in working in a community-based setting
- Experience in working with Culturally and Linguistically Diverse populations

About Australian Nursing Home Foundation Limited (ANHF) We are one of the leading providers of culturally and linguistically diverse aged care in Australia.



We pride ourselves on providing specialist residential and community aged care services for the Chinese and South East Asian communities. Our vision is to be the model provider of culturally appropriate residential and community aged care in Australia. To honour and respect our elders as family in happy, caring communities is our continuous mission.

Benefits

We offer a range of benefits including competitive pay rates, ongoing training and career development opportunities within the organisation. Salary packaging options of up to $15,900 are available to increase your take-home income.

How to Apply

Apply through Indeed. For a confidential discussion about this role please phone (02) 8741 0213

Australian Nursing Home Foundation is an equal opportunity employer. We are committed to ensuring equality in the recruitment, development, retention and promotion of staff and that no one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply. Successful applications will be subject to a variety of background checks.

Only shortlisted candidates will be contacted.

Pay: From $39.13 per hour

Expected hours: 38.0 per week

Benefits

- Salary packaging

Experience:
- Aged Care/Home Care: 1 year (Preferred)

Language:
- Vietnamese (Required)
- Chinese (Required)

Licence/Certification:
- Driver Licence and fully-insured vehicle (Preferred)
- qualification in Aged Care or Community Services (Preferred)

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Care Partner (Vietnamese & Chinese speaking) (Campsie)
🏢 Australian Nursing Home Foundation
📍 Campsie