Description

Customer Service Teller reports to and works under the administrative supervision of the Head of Retail Manager, AU & NZ,

Ria Financial Services Pty Ltd.

Customer Service Tellers are the face of our organisation and represent Ria Financial Services in the greater community.

This role offers the opportunity to be part of one of the largest money transfer companies and therefore, our tellers must support our commitment to upholding the highest standards of customer service excellence, maximise the potential of the money transfer business, foreign exchange, and additional products and services in our network of retail locations in

Australia.

To successfully achieve, set retail store targets along with individual and organisational goals, all employees must comply with company’s policies, procedures, and values.

Essential Duties

- Accurately processing customer cash transactions and answering customer enquiries.
- Ensuring customer accounts, products and services are set up accurately and in a timely efficient manner.
- Communicating effectively with customer about the services, conditions, and foreign exchange rates.
- Pro-actively selling all services offered by the Company to maximize revenues and cross- selling opportunities.
- Resolving customer transaction issues, responsively and seamlessly by collaborating with other departments including

Customer Service, Operations and Compliance.
- Building and strengthening relationships with existing and new customers.
- Maintaining professionalism while communicating with the customers and fellow team members.




- Working collaboratively, to facilitate the team in achieving monthly targets.
- Following correct procedure for opening and closing of the stores.
- Keeping the cash drawers organised and reconciling them at the end of each shift.
- Taking all security and cash control measures; no outsider permitted behind the teller counters without a valid ID and

approval.
- Following the procedure, required during the regular collection of cash by the approved CIT Company.
- Adhering to AU legislation and Company’s AML policies.
- Reporting all incidents, hazards, and injuries as soon as possible (within the same shift) to the appropriate person.
- Participating in all WHS training and emergency evacuation drills as required.

Other

- Promoting Ria’s marketing campaigns and visiting local businesses in the community, such as ethnic shops, community

centres, to promote and increase the store’s standing and/or leaflet distribution.
- Performing additional ad hoc tasks as required.
- Providing training and guidance to new team members.

Required Experience / Qualifications

- Prior experience in customer service or front office positions
- Excellent communication skills; both written and oral




- Experience in handling large volumes of cash
- Knowledge of Microsoft Office suite
- Strong problem-solving skills
- High attention to details
- Multilingual speaker
- Team player

Competencies/Skills

Communication Leadership

- Highly Numerate- Customer service, product knowledge, market knowledge, etc.
- Empowered decision making- Resolving Conflict.
- Strong oral and written skills- telephone skills
- Fosters Open Communication
- Cultivates teamwork.
- Effective and positive

management of resources
- Leads strongly when

required.

Personal Effectiveness Management

- Acts with integrity.
- Demonstrates adaptability.
- Personal organisation
- Sensitive to cultural differences
- Be prepared to be in the front line, handle queries and proactively handle issue

resolution.
- Strong work ethic and keen attention to detail
- Be diligent, effective, and able to manage multiple conflicting deliverables

including working under pressure.
- Question existing procedures, being able to point out weaknesses and suggest

improvements challenging the status quo as necessary
- Effective delegation
- Ability to mentor and

motivate others.

Interpersonal Technical

- Influences others at all levels.
- Builds relationships.
- Possess the personal impact to command respect throughout the group
- Microsoft Office

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be

📌 Cashier (Sydney)
🏢 Ria Money Transfer
📍 Sydney