Fraser Coast & Wide Bay | Part-Time | Immediate Start Ready to take the next step in your disability services career? Community Care Foundation is looking for an experienced Participant Services Facilitator to join our Participant Services team and help lead the delivery of high-quality, person-centred supports across the Fraser Coast and Wide Bay.

This is a hands‑on coordination role for someone who understands that great disability services are about more than rosters and paperwork — they are about people, relationships, quality and outcomes.

Working closely with participants, their stakeholders and our Lifestyle Support Workers, you will help ensure our services are safe, compliant, well‑coordinated and focused on achieving meaningful outcomes for the people we support.

If you are organised, confident, solutions‑focused and passionate about quality disability services, we want to hear from you!

Why Join Community Care Foundation? At Community Care Foundation, we believe that if we want to provide exceptional support to participants, we need to provide exceptional support to our people too.

When you join us, you can expect:

Competitive SCHADS Award remuneration , with pay determined according to your experience and qualifications

Salary packaging up to $18,550 per year

A supportive leadership team that provides guidance and backs you to succeed

Ongoing training

Professional development opportunities to continue building your skills

Employee AssistanceProgram and Mental Health First Aid support

A genuine opportunity to make a difference within a long-standing registered charity and not‑for‑profit organisation

The opportunity to work for an organisation that has been supporting the Fraser Coast community for more than 30 years

A values‑driven workplace where quality matters and people matter

A team environment where you are encouraged to contribute ideas and be part of continuous improvement

We respect your experience. We value your judgement. We back you professionally.

The Role As a Participant Services Facilitator, you will play an important role in the day‑to‑day coordination and quality oversight of allocated participant services and SIL operations.

Your responsibilities will include:

Coordinating the effective and efficient delivery of participant services and SIL operations

Working collaboratively with participants and stakeholders to support NDIS goals and positive outcomes

Building and maintaining strong relationships with participants, families, stakeholders and support teams

Communicating proactively, professionally and in a timely manner with participants, stakeholders and team members, recognising that timely communication is essential to quality service delivery

Providing day‑to‑day guidance,



supervision and support to Lifestyle Support Workers and Senior Support Workers

Supporting staff training, development, mandatory training and competency requirements

Working alongside Rostering to maintain appropriate staffing levels and continuity of support

Proactively monitoring and managing overtime

Reviewing participant documentation, support plans, health passports, risk assessments and allied health plans

Conducting audits and quality checks to ensure documentation and service delivery meet required standards

Supporting incident investigations and ensuring reports are completed within required timeframes

Participating in recruitment, onboarding and offboarding of participant services and staff

Supporting performance and conflict management in partnership with HR and the Team Leader

Facilitating and attending team and stakeholder meetings

Approving staff timesheets within required payroll timeframes

Supporting continuous improvement across participant services

Participating in a 7‑day rotating after‑hours on‑call roster

Providing direct participant support when required

The position description identifies the role as having responsibility for effective participant service and SIL operations, staff support, compliance, quality, stakeholder relationships and continuous improvement.

Who Thrives Here? This role will suit one who:

Has solid experience within the disability or community services sector

Understands person‑centred practice and the importance of participant choice and empowerment

Is confident coordinating people, services and competing priorities

Builds positive and professional relationships with participants, families, stakeholders and staff through clear, respectful and timely communication

Has robust organisational and administrative skills

Is confident having difficult conversations and managing performance or conflict professionally

Remains calm and solutions‑focused when things don’t go to plan

Has strong attention to detail and understands the importance of compliance and quality

Is comfortable providing leadership, guidance and support to frontline staff

Understands the value of timely communication and follows through on emails, requests, actions and commitments without needing to be chased

Communicates clearly, professionally and respectfully, particularly when managing competing priorities or challenging situations





Takes initiative and doesn’t wait to be asked to solve a problem

Wants to contribute to a team culture focused on quality, accountability and continuous improvement

Essential Requirements

Relevant experience in the disability, community services or similar sector

Understanding of NDIS requirements and person‑centred practice

Ability to obtain and maintain an NDIS Worker Screening Check

Ability to obtain and maintain a Blue Card

Current QLD Driver's Licence

Ability to participate in a 7‑day rotating after‑hours on‑call roster

Relevant qualifications in Community Services, Disability, Leadership/Management or a related field will be highly regarded

Highly Regarded

Experience in a coordination, senior support, team leader or supervisory role

Experience within SIL or other NDIS‑funded services

Experience supervising and supporting frontline staff

Knowledge of participant documentation, audits, incident management and compliance

Experience with rostering and workforce coordination

Experience managing overtime and staffing requirements

Strong understanding of Positive Behaviour Support and restrictive practices

Experience working collaboratively with allied health professionals and other stakeholders

Our Values Our culture is built on:

TRUST | RESPECT | INTEGRITY | COMMUNITY | INNOVATION

These aren’t just words on a wall. They guide how we work with participants, our teams and each other.

Community Care Foundation is proud to be a registered charity and long‑standing not‑for‑profit organisation supporting people living with disability across the Fraser Coast and Wide Bay.

We have been part of this community for more than 30 years — and we’re continuing to grow.

Your Next Step If you’re ready for a role where you can use your experience, develop your leadership skills and have a genuine impact on the quality of services provided to people living with disability, this could be your next move.

Immediate start available. Our standards are high — so is our support.

Community Care Foundation celebrates diversity. We welcome applications from people of all backgrounds — including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ communities, culturally diverse candidates, people living with disability, mature-aged workers and those new to leadership.

We are currently unable to provide employment sponsorship and applicants requiring sponsorship will not be contacted at this time.

If you require reasonable adjustments during the recruitment process to help you shine, please let us know.

Let’s build a stronger, more inclusive community together — one life at a time.

Company Overview

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📌 Participant Services Facilitator (NDIS & SIL Services) (Hervey Bay)
🏢 Community Care Foundation
📍 Hervey Bay