The Partnerships Coordinator is responsible for providing a high level of service and support to customers throughout the entire order journey. The role acts as a key point of contact between customers, suppliers, sales, warehouse, decoration and internal teams to ensure orders, enquiries and issues are managed accurately, professionally and within agreed timeframes.
Role Description
Respond to customer enquiries via email, phone and online platforms in a professional and timely manner.
Build solid working relationships with customers and provide a positive customer experience.
Assist customers with product, sizing, availability, pricing and order enquiries.
Provide regular and proactive updates regarding order progress, delays, backorders and expected delivery dates.
Manage customer concerns and complaints professionally and work towards practical resolutions.
Escalate complex or sensitive issues to the appropriate team member when required.