We're looking for a dedicated and proactive Operations Support Officer (AO3) in Bundamba to help deliver our vision of connected communities in a thriving, sustainable Queensland. We are delivery focused, united by our purpose to make a difference to the lives of Queenslanders. Every day is different and so are our teams.

We foster an inclusive workplace culture and will support you to grow and develop in your career while maintaining a healthy work-life balance.

Some of your responsibilities will include:

- Working as part of a small team and liaising with a range of stakeholders to ensure the efficient operations of the unit.
- Delivering frontline customer service including investigating complaints and providing information and advice to customers and stakeholders.
- Administering the School Transport Assistance Scheme (STAS) and various passenger transport products.
- Assisting with performance monitoring of service contracts and accreditations.
- Maintaining your knowledge and understanding of procedural and legislative guidelines.





Recommended applicants will be subject to pre-employment checks before an offer of appointment.

Applications to remain current for 12 months

Perks and benefits

- Flexible work practices
- Health and wellbeing
- Job security and attractive salary and benefits
- Generous leave entitlements
- Diversity
- Career development
- Community impact

The Department of Transport and Main Roads (TMR) is a diverse organisation made up of more than 11,500 employees representing 80 occupational groups across Queensland.

We provide reliable, resilient and responsive transport networks and digital services that are secure and accessible for everyone. No department has a bigger role to play in keeping the Queensland of today moving, or in helping build for the future.

We work, we dream, we innovate and we deliver solutions that connect our communities to schools, hospitals, events, loved ones and more, with customer’s needs in mind.

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📌 Operations Support Officer (Queensland)
🏢 Department of Transport and Main Roads
📍 Queensland