As a Service Advisor, you'll be the key point of contact between our customers and the workshop — booking in vehicles, scoping work with technicians, communicating clearly on repairs and costs, and ensuring every customer leaves with a great experience.

Key responsibilities

Greet customers and manage the service booking and check-in process

Accurately scope jobs and liaise with technicians on diagnosis and repair requirements

Provide clear, transparent communication on pricing, timelines, and additional work required

Upsell relevant services and products where appropriate

Manage customer expectations and resolve concerns promptly and professionally

Maintain accurate records in the dealership management system

Work closely with the Service Manager and wider team to hit retention and productivity targets

About you





Previous experience as a Service Advisor (automotive dealership experience highly regarded)

Robust communication and customer service skills

Comfortable working with dealership management systems (e.g. Xtime, CDK, or similar)

Well organised, with the ability to manage multiple bookings and priorities at once

A team player with a positive, can-do attitude

Current driver's licence

Supportive, experienced team environment

Ongoing training and development

Opportunity to grow within a well-established Ford dealership group

About us Etheridge Ford Ringwood is part of the Autopact Victoria group, proudly servicing the local community with genuine Ford sales and service.

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📌 Automotive Service Advisor (Ringwood East)
🏢 Etheridge Ford
📍 Ringwood East