The Service Administration & Compliance Officer will assist with the day-to-day administration of disability services, with a particular focus on rostering, Supported Independent Living (SIL) compliance, participant documentation and staff follow-up. You will work closely with the Senior Service Manager and provide practical administrative and compliance support across Kingaroy services.
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Key responsibilities
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- Assisting with preparing and maintaining staff and participant rosters.
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- Identifying roster vacancies, overlaps and potential coverage issues.
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- Contacting appropriate staff regarding available shifts where required.
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- Entering approved roster changes and keeping rostering information up to date.
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- Completing routine SIL compliance checks using Bunya Care checklists and procedures.
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- Checking participant and household documentation to ensure required records are current and appropriately completed.
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- Identifying missing information, signatures, dates or documents requiring follow-up.
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- Following up staff regarding outstanding documentation and routine compliance requirements.
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- Scanning, uploading,
filing and maintaining participant documentation.
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- Maintaining spreadsheets, registers and administrative tracking systems.
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About you
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- Highly organised and able to manage competing priorities.
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- Solid attention to detail.
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- Confident following up staff and outstanding tasks.
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- Good written and verbal communication skills.
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- Can work independently while following established procedures.
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- Comfortable checking documentation and identifying missing or incorrect information.
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- Understands when an issue needs to be escalated to management.
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- Confident using computers, spreadsheets and electronic record systems.
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- Reliable, proactive and able to take ownership of routine administrative tasks.
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- Understands the importance of privacy and confidentiality.
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About us
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Bunya Care is a disability services provider operating in Kingaroy, Queensland. We deliver Supported Independent Living (SIL) services and support participants through NDIS-funded programs.
📌 NDIS Service Administration & Compliance Officer - Kingaroy | Casual
🏢 Bunya Care
📍 Kingaroy
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