The role will provide support to users and stakeholders both internal and external to the Department of Education.
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Key responsibilities
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- Coordinate the Help Desk team members in their daily duties of attending to users and workload.
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- Oversee day-to-day teams' operation and performance in managing user calls and queries.
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- Provide regular operational reporting across IT Service Management and telephony.
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- Contribute to the development of system documentation, processes and knowledge.
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What you need
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- Experience in People leadership, mentoring and supporting a team in IT Service Delivery.
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- Experience with debugging, triaging, and testing.
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- Experience with SQL database.
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📌 ECE Helpdesk Team Lead (Victoria)
🏢 Department Of Education
📍 Victoria
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